UBC incident
Workday Student Communications Tool – students missing from class rosters
UBC experienced a major incident on September 29, 2026 affecting Workday, lasting 1d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 29, 2026, 11:41 PM UTC
Some students are currently missing from class rosters in the Student Communications Tool in Workday due to a technical issue. As a result, instructors may be unable to send communications through the tool to their entire class roster. The issue is being investigated, and teams are working to resolve it as quickly as possible. We apologize for the inconvenience. An update will be posted as soon as more information or a resolution is available.
- resolved Oct 01, 2026, 05:28 PM UTC
This issue has been resolved. Instructors should now be able to see their entire class roster when using the Student Communications Tool. We will continue to monitor. Please reach out to the Integrated Service Centre for questions and support.