UBC incident

Intermittent Outbound Email Delivery Issues to External Recipients - September 22, 2026 10:40 – September 23, 2026 10:30 PT - RESOLVED

Notice Resolved View vendor source →

UBC experienced a notice incident on September 24, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2026, 04:23 PM UTC
Resolved
Sep 24, 2026, 04:23 PM UTC
Duration
—
Detected by Pingoru
Sep 24, 2026, 04:23 PM UTC

Update timeline

  1. resolved Sep 24, 2026, 04:23 PM UTC

    The Email team identified and corrected a mail flow issue affecting email messages sent from some FASmail users to external addresses between September 22, 2026 10:40am and September 23, 2026 10:30am. All queued messages were released and delivered on September 23, 2026 at 10:40am. During this window, email messages that were successfully delivered may have included a “[Non-UBC Email]” banner at the top of the message. In some cases, messages may have been directed to the recipient’s spam folder or rejected. If you sent out any critical email messages from FASmail to an external email address during this window, please confirm with the recipient that the message was received.