UBC incident

CWL Authentication Intermittent Login Issues, August 11, 2026, 10:15 PT

Notice Resolved View vendor source →

UBC experienced a notice incident on August 11, 2026 affecting Other - Vancouver and Other - Okanagan, lasting 4h 30m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2026, 07:30 PM UTC
Resolved
Aug 12, 2026, 12:01 AM UTC
Duration
4h 30m
Detected by Pingoru
Aug 11, 2026, 07:30 PM UTC

Affected components

Other - VancouverOther - Okanagan

Update timeline

  1. investigating Aug 11, 2026, 05:15 PM UTC

    Users are currently experiencing authentication issue when logging in to UBC Services. The issue is being investigated.

  2. investigating Aug 11, 2026, 05:34 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 11, 2026, 05:37 PM UTC

    Authentication services have been restored. UBC IT technicians will continue to monitor services closely. The next update will be at 12:30pm

  4. monitoring Aug 11, 2026, 05:49 PM UTC

    The next update will be at 12:30pm

  5. monitoring Aug 11, 2026, 07:36 PM UTC

    Further authentication issues have been identified and are impacting some services across campus. Users experiencing issues can clear their browser's cookies and cache, and try logging in again. UBC IT technicians are continuing to investigate the issue.

  6. monitoring Aug 11, 2026, 09:09 PM UTC

    The authentication issues have been resolved. UBC IT technicians are closely monitoring services.

  7. resolved Aug 12, 2026, 12:01 AM UTC

    This incident has been resolved.