UBC incident

TouchNet PROD User Login Issue July 14, 2026 12:50 PT

UBC experienced a notice incident on July 14, 2026 affecting Other - Vancouver and Other - Okanagan, lasting 48m. The incident has been resolved; the full update timeline is below.

Started: Jul 14, 2026, 07:51 PM UTC
Resolved: Jul 14, 2026, 08:39 PM UTC
Duration: 48m
Detected by Pingoru: Jul 14, 2026, 07:51 PM UTC

Affected components

Other - VancouverOther - Okanagan

Update timeline

investigating Jul 14, 2026, 07:51 PM UTC

The vendor TouchNet has advised that they are aware of an issue impacting some users and students logging in to TouchNet PROD this afternoon and is actively working to resolve. They anticipate providing another update by 2 p.m. PT, if not sooner and apologize for the inconvenience. For any questions please contact [email protected]
resolved Jul 14, 2026, 08:39 PM UTC

The issue has been resolved.