UBC incident

[Intermittent] CWL authentication Issue - July 30, 2026, 08:05 PT

Notice Resolved View vendor source →

UBC experienced a notice incident on July 30, 2026 affecting Wireless - Hospitals and VPN - Okanagan and 1 more component, lasting 7d 4h. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2026, 04:43 PM UTC
Resolved
Aug 06, 2026, 09:01 PM UTC
Duration
7d 4h
Detected by Pingoru
Jul 30, 2026, 04:43 PM UTC

Affected components

Wireless - HospitalsVPN - OkanaganCWL Web ServicesWireless - OkanaganVPN - Point GreyUBC Identity ProviderWireless - Point GreyWireless - Robson Square

Update timeline

  1. investigating Jul 30, 2026, 04:43 PM UTC

    CWL authentication Issue - July 30, 2026, 08:05 PT ---------------------- We are currently experiencing intermittent issues with CWL authentications. Some users may experience logging in with CWL to services. UBC IT technicians are currently investigating the issue.

  2. monitoring Jul 30, 2026, 06:22 PM UTC

    UBC IT technicians have identified the root cause of the authentication issues. Impacted services are recovering and being continually monitored. Services impacted include services using CWL including VPN and wireless networks. There are currently a large number of requests in queue remaining to be processed. Users who have made changes to their CWL accounts, including password resets, account creation, and access provisioning, will experience delays before those changes take effect. For password resets, you may continue to use the previous password until it updates. We will provide further updates at 12:45 PT.

  3. monitoring Jul 30, 2026, 07:17 PM UTC

    UBC IT technicians are continuing with recovery and we are monitoring the services. Services impacted include services using CWL including VPN and wireless networks. There are currently a large number of requests in queue remaining to be processed. Users who have made changes to their CWL accounts, including password resets, account creation, and access provisioning, will experience delays before those changes take effect. For password resets, you may continue to use the previous password until it updates. We will provide further updates at 14:15 PT.

  4. monitoring Jul 30, 2026, 08:55 PM UTC

    UBC IT technicians are continuing with service recovery and monitoring. Some individual departmental services may still be impacted. We're working with administrators to resolve these issues. If you are still experiencing intermittent CWL authentication issues we recommend trying to log in again. We will provide further updates at 18:00 PT.

  5. monitoring Jul 31, 2026, 12:15 AM UTC

    UBC IT technicians are continuing with service recovery and monitoring. Some individual departmental services may still be impacted. We're working with administrators to resolve these issues. If you are still experiencing intermittent CWL authentication issues we recommend trying to log in again. We will provide further updates at 20:00 PT.

  6. monitoring Jul 31, 2026, 03:00 AM UTC

    Authentication services have been restored. UBC IT technicians will continue to monitor services closely.

  7. resolved Aug 06, 2026, 09:01 PM UTC

    This incident has been resolved.