UBC incident

UBC Software Portal Unavailable September 19, 2025 15:00

Minor Resolved View vendor source →

UBC experienced a minor incident on September 19, 2025 affecting Other - Vancouver and Other - Okanagan, lasting 2d 21h. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2025, 10:21 PM UTC
Resolved
Sep 22, 2025, 08:07 PM UTC
Duration
2d 21h
Detected by Pingoru
Sep 19, 2025, 10:21 PM UTC

Affected components

Other - VancouverOther - Okanagan

Update timeline

  1. investigating Sep 19, 2025, 10:21 PM UTC

    The UBC Software Portal (download.ubc.ca and https://ubc.onthehub.com) is currently unavailable. Users will not able to login using OnTheHub login page, even with the correct CWL credentials. UBC IT technicians are investigating.

  2. resolved Sep 22, 2025, 08:07 PM UTC

    This incident has been resolved.