Twilio Outage History

Started Sep 22, 2026, 06:20 PM UTC· resolved Sep 22, 2026, 06:20 PM UTC

1. resolved Sep 22, 2026, 07:23 PM UTC

   Due to an incorrect configuration, customers experienced a burst of invalid 404 Not Found response when communicating with Phone Number APIs: AvailablePhoneNumbers and IncomingPhoneNumbers. They might have also experienced degraded console behavior relating to Phone Number operations.

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Started Sep 22, 2026, 09:19 AM UTC· resolved Sep 22, 2026, 12:52 PM UTC

1. investigating Sep 22, 2026, 09:19 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Natcom network subscribers in Haiti. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 22, 2026, 09:32 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Sep 22, 2026, 10:27 AM UTC

   We have observed a recovery in SMS delivery from Twilio Long Codes to Natcom network subscribers in Haiti and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Sep 22, 2026, 12:34 PM UTC

   We have observed a recovery in SMS delivery from Twilio Long Codes to Natcom network subscribers in Haiti and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

5. resolved Sep 22, 2026, 12:52 PM UTC

   The incident has been resolved and SMS delivery from Twilio Long Codes to Natcom network subscribers in Haiti is operating normally.

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Started Sep 22, 2026, 08:50 AM UTC· resolved Sep 22, 2026, 02:40 PM UTC

1. investigating Sep 22, 2026, 08:50 AM UTC

   Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 22, 2026, 09:05 AM UTC

   Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 22, 2026, 10:05 AM UTC

   Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Sep 22, 2026, 12:14 PM UTC

   Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Sep 22, 2026, 12:59 PM UTC

   We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. resolved Sep 22, 2026, 02:40 PM UTC

   The incident has been resolved and User Authentication Identity SNA failure increase for Smartfren in Indonesia is operating normally.

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Started Sep 22, 2026, 06:55 AM UTC· resolved Sep 22, 2026, 12:49 PM UTC

1. investigating Sep 22, 2026, 06:55 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Airtel network subscribers in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 22, 2026, 07:42 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 22, 2026, 08:42 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Sep 22, 2026, 10:42 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Sep 22, 2026, 12:49 PM UTC

   The incident has been resolved and SMS delivery from Twilio to Airtel network subscribers in India is operating normally.

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Started Sep 22, 2026, 06:19 AM UTC· resolved Sep 22, 2026, 11:39 AM UTC

1. investigating Sep 22, 2026, 06:19 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric and Long Codes to the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 22, 2026, 07:15 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 22, 2026, 08:15 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Sep 22, 2026, 10:16 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Sep 22, 2026, 10:34 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. resolved Sep 22, 2026, 11:39 AM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates is operating normally.

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Started Sep 22, 2026, 04:20 AM UTC· resolved Sep 22, 2026, 08:16 AM UTC

1. investigating Sep 22, 2026, 04:20 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Izzi network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 22, 2026, 04:39 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Izzi network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 22, 2026, 05:39 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Izzi network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Sep 22, 2026, 06:06 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Izzi network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Sep 22, 2026, 08:07 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Izzi network subscribers in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. resolved Sep 22, 2026, 08:16 AM UTC

   The incident has been resolved and SMS delivery from Twilio to Izzi network subscribers in Mexico is operating normally.

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Started Sep 21, 2026, 11:54 PM UTC· resolved Sep 22, 2026, 01:01 AM UTC

1. investigating Sep 21, 2026, 11:54 PM UTC

   Our monitoring systems have detected a potential issue with Twilio Alerts. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. investigating Sep 22, 2026, 12:06 AM UTC

   We are currently experiencing an issue affecting Intelligent Alerts. Alert notifications for messaging metric anomalies may be delivered later than expected. Alert history displayed in the Console may also not reflect recent activity. Our team is actively investigating. We will provide an update in 1 hour as more information becomes available.

3. monitoring Sep 22, 2026, 12:33 AM UTC

   We are seeing a recovery on the issue affecting Intelligent Alerts. Alert notifications for messaging metric anomalies may be delivered later than expected. Alert history displayed in the Console may also not reflect recent activity. Our team is actively monitoring. We will provide an update in 30 minutes as more information becomes available.

4. resolved Sep 22, 2026, 01:01 AM UTC

   Issue affecting Alert notifications for messaging metric anomalies delivered later than expected. Alert history displayed in the Console not reflecting recent activity has been resolved and Intelligent Alerts service is operating normally at this time.

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Started Sep 21, 2026, 05:25 PM UTC· resolved Sep 21, 2026, 05:25 PM UTC

1. resolved Sep 21, 2026, 05:25 PM UTC

   On September 20th, Starting 15:30 UTC, Twilio customers may have experienced issues where Voice Verifications to Japan failed. This issue was resolved 9/20 17:52 UTC.

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Started Sep 21, 2026, 03:09 PM UTC· resolved Sep 21, 2026, 03:09 PM UTC

1. investigating Sep 21, 2026, 02:45 PM UTC

   Our monitoring systems have detected a potential issue with Programmable Message API Errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. resolved Sep 21, 2026, 03:09 PM UTC

   Starting on 09/21/26 14:27 UTC Twilio customers experienced API errors affecting multiple services. Affected Components: Phone Numbers Account Management Authy > Verify Programmable Messaging > SMS Programmable Messaging > Messaging Services Programmable Messaging > MMS Programmable Messaging > Conversations Programmable Video > Group Rooms Serverless > Studio Serverless > Sync Flex > TaskRouter Yellow Pages. The issue was resolved on 09/21/26 14:28 UTC

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Started Sep 21, 2026, 09:51 AM UTC· resolved Sep 22, 2026, 03:36 AM UTC

1. investigating Sep 21, 2026, 09:51 AM UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Sep 21, 2026, 10:51 AM UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Sep 21, 2026, 12:52 PM UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. investigating Sep 21, 2026, 04:53 PM UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

5. identified Sep 21, 2026, 10:18 PM UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

6. monitoring Sep 21, 2026, 10:19 PM UTC

   We have observed a recovery in voice calls from network subscribers to a subset of Twilio Israel Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

7. monitoring Sep 22, 2026, 12:19 AM UTC

   We have observed a recovery in voice calls from network subscribers to a subset of Twilio Israel Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

8. resolved Sep 22, 2026, 03:36 AM UTC

   The incident has been resolved and voice calls from network subscribers to a subset of Twilio Israel Phone Numbers are operating normally.

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Started Sep 21, 2026, 06:10 AM UTC· resolved Sep 25, 2026, 09:36 PM UTC

1. investigating Sep 21, 2026, 06:10 AM UTC

   Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Sep 21, 2026, 07:17 AM UTC

   Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Sep 21, 2026, 07:29 AM UTC

   Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified Sep 21, 2026, 08:37 AM UTC

   Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. identified Sep 21, 2026, 10:48 AM UTC

   Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. identified Sep 21, 2026, 02:49 PM UTC

   Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

7. identified Sep 21, 2026, 10:50 PM UTC

   Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

8. monitoring Sep 22, 2026, 02:52 PM UTC

   We have observed a recovery in voice calls from Twilio Phone Numbers to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

9. monitoring Sep 22, 2026, 04:52 PM UTC

   We have observed a recovery in voice calls from Twilio Phone Numbers to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

10. identified Sep 22, 2026, 05:49 PM UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

11. identified Sep 22, 2026, 06:50 PM UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

12. identified Sep 22, 2026, 08:50 PM UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

13. identified Sep 23, 2026, 12:50 AM UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

14. identified Sep 23, 2026, 08:51 AM UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

15. identified Sep 24, 2026, 12:51 AM UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

16. identified Sep 25, 2026, 12:52 AM UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

17. monitoring Sep 25, 2026, 07:15 PM UTC

    We have observed a recovery in voice calls from Twilio Phone Numbers to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

18. resolved Sep 25, 2026, 09:36 PM UTC

    The incident has been resolved and voice calls from Twilio Phone Numbers to Jazz network subscribers in Pakistan are operating normally.

Read the full incident report →

Started Sep 20, 2026, 10:28 PM UTC· resolved Sep 22, 2026, 11:03 AM UTC

1. identified Sep 20, 2026, 10:28 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 20, 2026, 11:37 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Sep 21, 2026, 01:42 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. identified Sep 21, 2026, 05:43 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

5. identified Sep 21, 2026, 01:48 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

6. identified Sep 22, 2026, 05:54 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

7. monitoring Sep 22, 2026, 06:11 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Telemat Cel network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

8. monitoring Sep 22, 2026, 08:11 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Telemat Cel network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

9. resolved Sep 22, 2026, 11:03 AM UTC

   The incident has been resolved and SMS delivery from Twilio to Telemat Cel network subscribers in Brazil is operating normally.

Read the full incident report →

Started Sep 19, 2026, 11:30 AM UTC· resolved Sep 19, 2026, 04:35 PM UTC

1. investigating Sep 19, 2026, 11:30 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Sep 19, 2026, 12:33 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Sep 19, 2026, 02:35 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. monitoring Sep 19, 2026, 02:40 PM UTC

   We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Russia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Sep 19, 2026, 04:35 PM UTC

   The incident has been resolved and SMS delivery from Twilio to MTS network subscribers in Russia is operating normally.

Read the full incident report →

Started Sep 18, 2026, 10:15 PM UTC· resolved Sep 20, 2026, 05:26 PM UTC

1. investigating Sep 18, 2026, 07:14 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Tigo network subscribers in Democratic Republic of the Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 18, 2026, 07:14 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 18, 2026, 08:14 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Sep 18, 2026, 10:15 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified Sep 18, 2026, 10:40 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo and Orange networks subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. identified Sep 19, 2026, 02:21 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

7. identified Sep 19, 2026, 10:28 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo network subscribers in the Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

8. identified Sep 20, 2026, 02:41 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo network subscribers in the Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

9. monitoring Sep 20, 2026, 03:23 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to Tigo and Orange network subscribers in Democratic Republic of the Congo and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

10. resolved Sep 20, 2026, 05:26 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo and Orange network subscribers in Democratic Republic of the Congo is operating normally.

Read the full incident report →

Started Sep 18, 2026, 09:34 PM UTC· resolved Sep 19, 2026, 12:06 AM UTC

1. investigating Sep 18, 2026, 09:34 PM UTC

   We are investigating an issue with A2P 10DLC campaign statuses. At this time A2P 10DLC status may remain stuck in the 'In Review' status longer than normal. We expect to provide another update in 1 hour or as soon as more information becomes available.

2. investigating Sep 18, 2026, 10:30 PM UTC

   We are investigating an issue with A2P 10DLC campaign statuses. At this time A2P 10DLC status may remain stuck in the 'In Review' status longer than normal. We expect to provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Sep 18, 2026, 11:36 PM UTC

   We have implemented a fix and A2P 10DLC campaign statuses are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

4. resolved Sep 19, 2026, 12:06 AM UTC

   The issue impacting campaign review statuses has been resolved and A2P 10DLC campaign status is operating normally at this time.

Read the full incident report →

Started Sep 18, 2026, 09:21 PM UTC· resolved Sep 18, 2026, 10:43 PM UTC

1. investigating Sep 18, 2026, 09:21 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Orange network subscribers in the Democratic Republic of the Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 18, 2026, 09:23 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Orange network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 18, 2026, 10:24 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Orange network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Sep 18, 2026, 10:43 PM UTC

   Twilio customers are still experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Orange network subscribers in the Democratic Republic of the Congo. Our team is actively investigating this issue. We will proceed resolving this post as it is duplicated of this one https://status.twilio.com/incidents/tnhtkwkxbyst.

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Started Sep 18, 2026, 07:21 PM UTC· resolved Sep 19, 2026, 12:00 AM UTC

1. investigating Sep 18, 2026, 07:21 PM UTC

   Our monitoring systems have detected a potential issue with delays with phone number provisioning. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. investigating Sep 18, 2026, 07:31 PM UTC

   We are aware of an issue affecting phone number registration to A2P 10DLC campaigns. At this time customers may experience delays in adding, deleting, or updating number registration to A2P 10DLC campaigns. Our team is actively investigating and we will provide another update in 1 hour or as soon as more information becomes available.

3. investigating Sep 18, 2026, 08:01 PM UTC

   We are investigating an issue affecting phone number registration to A2P 10DLC campaigns. At this time customers may experience delays in adding, deleting, or updating number registration to A2P 10DLC campaigns. We recommend customers to not move North American phone numbers between Messaging Services. A remove or an add of a phone number would distrust the traffic on that number. This does not impact North American Toll Free numbers. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified Sep 18, 2026, 09:01 PM UTC

   Our engineers have identified the issue impacting phone number registration to A2P 10DLC campaigns, and are working with our carrier partners to deploy a fix. At this time customers may experience delays in adding, deleting, or updating number registration to A2P 10DLC campaigns. We recommend customers to not move North American phone numbers between Messaging Services. A remove or an add of a phone number would distrust the traffic on that number. This does not impact North American Toll Free numbers. We will provide another update in 1 hour or as soon as more information becomes available.

5. identified Sep 18, 2026, 10:02 PM UTC

   Our engineers have identified the issue impacting phone number registration to A2P 10DLC campaigns, and we have deployed a fix. At this time we are seeing recovery, but customers may still experience delays in adding, deleting, or updating number registration to A2P 10DLC campaigns. We recommend customers to not move North American phone numbers between Messaging Services. A remove or an add of a phone number would distrust the traffic on that number. This does not impact North American Toll Free numbers. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Sep 18, 2026, 11:00 PM UTC

   Phone number registration to A2P 10DLC campaigns is now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.

7. resolved Sep 19, 2026, 12:00 AM UTC

   The delays have been resolved and phone number registration to A2P 10DLC campaigns is operating normally at this time.

Read the full incident report →

Started Sep 18, 2026, 09:52 AM UTC· resolved Sep 18, 2026, 07:58 PM UTC

1. investigating Sep 18, 2026, 09:52 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 18, 2026, 10:53 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 18, 2026, 11:53 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe Telecom network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Sep 18, 2026, 01:56 PM UTC

   We have observed a recovery in SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Sep 18, 2026, 03:57 PM UTC

   We have observed a recovery in SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. resolved Sep 18, 2026, 07:58 PM UTC

   The incident has been resolved and SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines are operating normally.

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Started Sep 18, 2026, 09:48 AM UTC· resolved Sep 18, 2026, 04:12 PM UTC

1. investigating Sep 18, 2026, 09:48 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to DU and Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Sep 18, 2026, 10:48 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to DU and Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Sep 18, 2026, 12:54 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to DU and Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. monitoring Sep 18, 2026, 02:05 PM UTC

   We have observed a recovery in SMS delivery from Twilio to DU and Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Sep 18, 2026, 04:08 PM UTC

   We have observed a recovery in SMS delivery from Twilio to DU and Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. resolved Sep 18, 2026, 04:12 PM UTC

   The incident has been resolved and SMS delivery from Twilio to DU and Etisalat network subscribers in the United Arab Emirates is operating normally.

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Started Sep 18, 2026, 09:23 AM UTC· resolved Sep 18, 2026, 04:03 PM UTC

1. investigating Sep 18, 2026, 09:23 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Ufone network subscribers in Pakistan. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 18, 2026, 09:23 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Ufone network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 18, 2026, 10:27 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Ufone network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Sep 18, 2026, 12:32 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Ufone network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Sep 18, 2026, 02:00 PM UTC

   We have observed a recovery in SMS delivery receipts from Twilio to Ufone network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. resolved Sep 18, 2026, 04:03 PM UTC

   The incident has been resolved and SMS delivery receipts from Twilio to Ufone network subscribers in Pakistan are operating normally.

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Started Sep 18, 2026, 01:45 AM UTC· resolved Sep 18, 2026, 07:38 AM UTC

1. investigating Sep 18, 2026, 01:45 AM UTC

   Twilio customers may be experiencing User Authentication Identity gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 18, 2026, 02:27 AM UTC

   Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to Rogers network in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 18, 2026, 03:28 AM UTC

   Twilio customers may be experiencing User Authentication Identity gateway API failure increase to Rogers network in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Sep 18, 2026, 05:36 AM UTC

   We have observed a recovery in User Authentication Identity Gateway API failure increase to Rogers network in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Sep 18, 2026, 07:38 AM UTC

   The incident has been resolved and User Authentication Identity Gateway API failure increase to Rogers network in Canada is operating normally.

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Started Sep 17, 2026, 06:36 PM UTC· resolved Sep 18, 2026, 04:39 AM UTC

1. investigating Sep 17, 2026, 06:36 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 17, 2026, 06:41 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 17, 2026, 07:41 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Sep 17, 2026, 09:42 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Sep 17, 2026, 10:37 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange and Tigo network subscribers in Democratic Republic of the Congo and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Sep 18, 2026, 12:37 AM UTC

   We have observed a recovery in SMS delivery from Twilio Long Codes to Orange and Tigo network subscribers in the Congo and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

7. resolved Sep 18, 2026, 04:39 AM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo is operating normally.

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Started Sep 17, 2026, 03:57 PM UTC· resolved Sep 17, 2026, 03:57 PM UTC

1. resolved Sep 17, 2026, 03:57 PM UTC

   Starting on 2026-09-16 ~19:00 UTC customers were experiencing 503 errors while calling comms-api messages endpoints. 128 requests took 1 minute and eventually got failed by the timeout. After 19:30 there were no 503 errors observed anymore but the root cause of the issue is unclear.

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Started Sep 17, 2026, 03:11 PM UTC· resolved Sep 17, 2026, 08:25 PM UTC

1. investigating Sep 17, 2026, 03:11 PM UTC

   Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Sep 17, 2026, 04:12 PM UTC

   Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Sep 17, 2026, 05:53 PM UTC

   We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Sep 17, 2026, 08:25 PM UTC

   The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to affected networks in the United States is operating normally.

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Started Sep 17, 2026, 10:19 AM UTC· resolved Sep 17, 2026, 02:28 PM UTC

1. investigating Sep 17, 2026, 10:19 AM UTC

   Twilio customers may be experiencing MMS delivery failures from Twilio to Optus network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 17, 2026, 11:26 AM UTC

   Twilio customers may be experiencing MMS delivery delays and failures from a Subset Of Twilio Longcode to Optus network subscribers in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Sep 17, 2026, 12:26 PM UTC

   We have observed a recovery in MMS delivery from Twilio Long Codes to Optus network subscribers in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Sep 17, 2026, 02:28 PM UTC

   The incident has been resolved and MMS delivery from Twilio Long Codes to Optus network subscribers is operating normally.

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