- Detected by Pingoru
- May 11, 2026, 02:06 AM UTC
- Resolved
- May 11, 2026, 04:27 AM UTC
- Duration
- 2h 21m
Affected: PHONE NUMBERS
Timeline · 3 updates
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investigating May 11, 2026, 02:06 AM UTC
Our monitoring systems have detected a potential issue with phone numbers porting in both Twilio console and API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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monitoring May 11, 2026, 02:22 AM UTC
We are observing recovery in phone numbers porting in both Twilio console and API. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 11, 2026, 04:27 AM UTC
We are no longer experiencing phone numbers porting in both Twilio console and our API. This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 10, 2026, 02:50 PM UTC
- Resolved
- May 11, 2026, 01:39 AM UTC
- Duration
- 10h 49m
Affected: SMS, Latin America
Timeline · 7 updates
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investigating May 10, 2026, 02:50 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating May 10, 2026, 03:57 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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investigating May 10, 2026, 06:03 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
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investigating May 10, 2026, 10:09 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
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monitoring May 10, 2026, 10:46 PM UTC
We have observed a recovery in SMS delivery from Twilio to Digitel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 11, 2026, 12:54 AM UTC
We have observed a recovery in SMS delivery from Twilio to Digitel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
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resolved May 11, 2026, 01:39 AM UTC
The incident has been resolved and SMS delivery from Twilio to Digitel network subscribers in Venezuela is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 10, 2026, 12:21 PM UTC
- Resolved
- May 10, 2026, 04:31 PM UTC
- Duration
- 4h 9m
Affected: SMS Short Code, North America
Timeline · 5 updates
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investigating May 10, 2026, 12:21 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating May 10, 2026, 01:22 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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identified May 10, 2026, 03:27 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring May 10, 2026, 04:30 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 10, 2026, 04:31 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 09, 2026, 08:51 AM UTC
- Resolved
- May 09, 2026, 12:52 PM UTC
- Duration
- 4h
Affected: OtherMessaging Insights
Timeline · 5 updates
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identified May 09, 2026, 08:51 AM UTC
Our engineers have identified the issue that Customers Of Intelligent Alerts May Receive Notification with Latency About 1hour, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
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identified May 09, 2026, 09:12 AM UTC
We are continuing to work on a fix for this issue.
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identified May 09, 2026, 09:51 AM UTC
Our engineers are continuing to investigate an issue where Customers Of Intelligent Alerts May Receive Notification with Latency About 1hour. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 09, 2026, 11:00 AM UTC
The issue affecting Intelligent Alerts are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
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resolved May 09, 2026, 12:52 PM UTC
The issue affecting Intelligent Alerts has now been resolved.
Read the full incident report →
- Detected by Pingoru
- May 09, 2026, 04:00 AM UTC
- Resolved
- May 09, 2026, 12:21 PM UTC
- Duration
- 8h 21m
Affected: PSTN US1Group RoomsPSTN AU1PSTN IE1SIP Interface US1SIP Interface AU1SIP Interface IE1Client Web US1Client Web AU1Client Web IE1Client Mobile US1Client Mobile AU1Client Mobile IE1Conference US1Conference AU1Conference IE1
Timeline · 6 updates
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investigating May 09, 2026, 04:00 AM UTC
We are currently investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating May 09, 2026, 04:18 AM UTC
We are currently investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating May 09, 2026, 05:00 AM UTC
We are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 2 hours or as soon as more information becomes available.
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investigating May 09, 2026, 06:51 AM UTC
We are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 4 hours or as soon as more information becomes available.
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monitoring May 09, 2026, 10:21 AM UTC
The incident affecting cross region connectivity are now operating normally. Customers are no longer experiencing degradation of calls, video calls or dropped Webhooks traversing between regions. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
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resolved May 09, 2026, 12:21 PM UTC
The incident affecting cross region connectivity has now been resolved. Customers will no longer experience degradation of calls, video calls or dropped Webhooks traversing between regions.
Read the full incident report →
- Detected by Pingoru
- May 09, 2026, 12:46 AM UTC
- Resolved
- May 09, 2026, 06:41 AM UTC
- Duration
- 5h 55m
Affected: Verify Silent Network AuthLookup SIM Swap
Timeline · 5 updates
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investigating May 09, 2026, 12:46 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 09, 2026, 01:00 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring May 09, 2026, 01:53 AM UTC
We have observed a recovery in User Authentication Identity SNA failure increase for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 09, 2026, 03:57 AM UTC
We have observed a recovery in User Authentication Identity SNA failure increase for T-Mobile in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
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resolved May 09, 2026, 06:41 AM UTC
The incident has been resolved and User Authentication Identity SNA failure increase for T-Mobile in the United States is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 04:59 PM UTC
- Resolved
- May 08, 2026, 10:30 PM UTC
- Duration
- 5h 31m
Affected: SMS, Middle East & Africa
Timeline · 5 updates
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investigating May 08, 2026, 04:59 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 08, 2026, 05:19 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 08, 2026, 06:25 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 08, 2026, 08:27 PM UTC
We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 08, 2026, 10:30 PM UTC
The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Cameroon is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 04:24 PM UTC
- Resolved
- May 08, 2026, 10:55 PM UTC
- Duration
- 6h 31m
Affected: SMS, Latin America
Timeline · 6 updates
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investigating May 08, 2026, 04:24 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Digicel network subscribers in Cayman Islands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating May 08, 2026, 05:25 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Digicel network subscribers in Cayman Islands. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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identified May 08, 2026, 05:59 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Digicel network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 08, 2026, 07:00 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Digicel network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 08, 2026, 08:53 PM UTC
We have observed a recovery in SMS delivery from Twilio to Digicel network subscribers in Cayman Islands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 08, 2026, 10:55 PM UTC
The incident has been resolved and SMS delivery from Twilio to Digicel network subscribers in Cayman Islands is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 09:06 AM UTC
- Resolved
- May 08, 2026, 01:02 PM UTC
- Duration
- 3h 56m
Affected: MMSSMSMessaging Insights
Timeline · 5 updates
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investigating May 08, 2026, 09:06 AM UTC
We are currently investigating a service interruption causing delays with Messaging Logs. We will provide another update within 1 hour or as soon as more information becomes available.
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investigating May 08, 2026, 10:03 AM UTC
We are currently investigating an issue impacting Messaging Logs. New message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Log indexes could respond with 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 2 hour or as soon as more information becomes available.
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investigating May 08, 2026, 11:31 AM UTC
We are continuing to investigate the issue impacting Messaging Logs. New message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Logs API will temporarily respond with HTTP 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 4 hours or as soon as more information becomes available.
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investigating May 08, 2026, 11:48 AM UTC
We are continuing to investigate the issue impacting Messaging Logs. Sending messages is fully functional, however new message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Logs API will temporarily respond with HTTP 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 4 hours or as soon as more information becomes available.
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resolved May 08, 2026, 01:02 PM UTC
The issue impacting Messaging Logs has been resolved and is operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 12:13 AM UTC
- Resolved
- May 08, 2026, 08:36 AM UTC
- Duration
- 8h 22m
Affected: ConsoleFlex Application PlatformVerifyEvent StreamsDebugger & AlarmsFlex InsightsBillingDocumentationFlex Agent DesktopREST APISyncFlex Queue StatsBulk ExportFlex Teams ViewFlex Admin ConsoleFlex RoutingFlex ConversationsCustomer Support CenterFlex Programmable ChatMMSVoice Insights US1OtherFlex Programmable VoiceSMSAccount InsightsProxySMPPTrust HubFlex PluginsMessaging ChannelsFlex BillingOrganizationNotifyConversationsMessaging InsightsMessaging ServicesContent APIVoice REST API US1Toll-free verificationRCS MessagingProgrammable Messaging APIIntelligent AlertsConversation OrchestratorConversation IntelligenceConversation MemoryEnterprise Knowledge
Timeline · 18 updates
Read the full incident report →
- Detected by Pingoru
- May 07, 2026, 07:03 PM UTC
- Resolved
- May 07, 2026, 09:56 PM UTC
- Duration
- 2h 53m
Affected: Lookup Identity MatchLegacy Identity MatchAndAttributes
Timeline · 4 updates
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investigating May 07, 2026, 07:03 PM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API high latency in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 07, 2026, 07:08 PM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API high latency in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring May 07, 2026, 07:53 PM UTC
We have observed a recovery in User Authentication Identity Gateway API high latency in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 07, 2026, 09:56 PM UTC
The incident has been resolved and User Authentication Identity Gateway API high latency in the United States is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 07, 2026, 06:12 PM UTC
- Resolved
- May 07, 2026, 10:03 PM UTC
- Duration
- 3h 50m
Affected: SMS, Latin America
Timeline · 5 updates
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investigating May 07, 2026, 06:12 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 07, 2026, 06:28 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 07, 2026, 07:31 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 07, 2026, 08:02 PM UTC
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 07, 2026, 10:03 PM UTC
The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico are operating normally.
Read the full incident report →
- Detected by Pingoru
- May 07, 2026, 05:51 PM UTC
- Resolved
- May 07, 2026, 09:15 PM UTC
- Duration
- 3h 24m
Affected: SMS, Europe
Timeline · 4 updates
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investigating May 07, 2026, 05:51 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTel network subscribers in Bosnia and Herzegovina. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 07, 2026, 06:06 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTel network subscribers in Bosnia and Herzegovina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 07, 2026, 07:08 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to MTel network subscribers in Bosnia and Herzegovina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 07, 2026, 09:15 PM UTC
We are updating the status of this incident to resolved and will continue to provide updates under the main incident: 'SMS Delivery Delays from Twilio to Multiple Networks in Europe'. https://status.twilio.com/incidents/shhrhbqxflt1
Read the full incident report →
- Detected by Pingoru
- May 07, 2026, 01:15 PM UTC
- Resolved
- May 10, 2026, 11:51 PM UTC
- Duration
- 3d 10h
Affected: SMS, Middle East & Africa
Timeline · 11 updates
Read the full incident report →
- Detected by Pingoru
- May 07, 2026, 12:52 PM UTC
- Resolved
- May 07, 2026, 09:56 PM UTC
- Duration
- 9h 3m
Affected: Voice, Europe
Timeline · 7 updates
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investigating May 07, 2026, 12:52 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers in Germany to Twilio Germany Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating May 07, 2026, 01:53 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers in Germany to Twilio Germany Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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identified May 07, 2026, 02:20 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers in Germany to Twilio Germany Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring May 07, 2026, 02:50 PM UTC
We have observed a recovery in voice calls from network subscribers in Germany to Twilio Germany Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 07, 2026, 04:51 PM UTC
We have observed a recovery in voice calls from Telefonica network subscribers in Germany to Twilio Germany Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
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monitoring May 07, 2026, 08:56 PM UTC
We have observed a recovery in voice calls from network subscribers in Germany to Twilio Germany Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
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resolved May 07, 2026, 09:56 PM UTC
The incident has been resolved and voice calls from Telefonica network subscribers in Germany to Twilio Germany Phone Numbers are operating normally.
Read the full incident report →
- Detected by Pingoru
- May 07, 2026, 09:51 AM UTC
- Resolved
- May 07, 2026, 11:13 AM UTC
- Duration
- 1h 21m
Affected: REST API
Timeline · 3 updates
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investigating May 07, 2026, 09:51 AM UTC
While using the Twilio Python SDK and Package calls to knowledge.twilio.com will fail. We are working on fixing it as soon as possible and will release a new minor version with the fix. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring May 07, 2026, 10:51 AM UTC
We are observing recovery while using the Twilio Python SDK and Package calls to knowledge.twilio.com that are failing. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 07, 2026, 11:13 AM UTC
The incident has been resolved and the issue while using the Twilio Python SDK and Package calls to knowledge.twilio.com will fail has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 07, 2026, 09:28 AM UTC
- Resolved
- May 07, 2026, 01:21 PM UTC
- Duration
- 3h 53m
Affected: SMS, Middle East & Africa
Timeline · 5 updates
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investigating May 07, 2026, 09:28 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 07, 2026, 09:29 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 07, 2026, 10:30 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 07, 2026, 11:25 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 07, 2026, 01:21 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 07, 2026, 08:50 AM UTC
- Resolved
- May 09, 2026, 05:49 AM UTC
- Duration
- 1d 20h
Affected: SMS, Europe
Timeline · 16 updates
Read the full incident report →
- Detected by Pingoru
- May 07, 2026, 08:40 AM UTC
- Resolved
- May 07, 2026, 01:05 PM UTC
- Duration
- 4h 25m
Affected: SMS, Europe
Timeline · 4 updates
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investigating May 07, 2026, 08:40 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio numbers to Telekom Srbija network subscribers in Serbia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating May 07, 2026, 09:40 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio numbers to Telekom Srbija network subscribers in Serbia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 07, 2026, 01:03 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telekom Srbija network subscribers in Serbia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 07, 2026, 01:05 PM UTC
The incident has been resolved and SMS delivery from Twilio to Telekom Srbija network subscribers in Serbia is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 07, 2026, 08:13 AM UTC
- Resolved
- May 07, 2026, 09:40 AM UTC
- Duration
- 1h 26m
Affected: Lookup SIM SwapLegacy Identity MatchAndAttributes
Timeline · 3 updates
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investigating May 07, 2026, 08:13 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring May 07, 2026, 09:18 AM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase and high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 07, 2026, 09:40 AM UTC
The incident has been resolved and User Authentication Identity Gateway API failure increase and Gateway API high latency for T-Mobile in the United States is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 07, 2026, 08:07 AM UTC
- Resolved
- May 13, 2026, 11:21 PM UTC
- Duration
- 6d 15h
Affected: SMS, Europe
Timeline · 15 updates
Read the full incident report →
- Detected by Pingoru
- May 07, 2026, 04:12 AM UTC
- Resolved
- May 07, 2026, 07:21 AM UTC
- Duration
- 3h 8m
Affected: Lookup Identity MatchLegacy Identity MatchAndAttributes
Timeline · 5 updates
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identified May 07, 2026, 04:12 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for PacificEast in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 07, 2026, 04:14 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for PacificEast in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring May 07, 2026, 05:14 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for PacificEast in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 07, 2026, 05:16 AM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase for PacificEast in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 07, 2026, 07:21 AM UTC
The incident has been resolved and User Authentication Identity Gateway API failure increase for PacificEast in the United States is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 11:00 PM UTC
- Resolved
- May 07, 2026, 12:23 AM UTC
- Duration
- 1h 22m
Affected: Other
Timeline · 3 updates
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investigating May 06, 2026, 11:00 PM UTC
We are investigating an issue where Customers are unable to select Address in the drop down during phone number purchase in the Twilio Console. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating May 06, 2026, 11:52 PM UTC
We are still investigating an issue where Customers are unable to select Address in the drop down during phone number purchase in the Twilio Console. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 07, 2026, 12:23 AM UTC
We determined this as a false positive incident. All services are now operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 10:41 PM UTC
- Resolved
- May 06, 2026, 10:41 PM UTC
- Duration
- —
Affected: Voice, Europe
Timeline · 1 update
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resolved May 06, 2026, 10:41 PM UTC
The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Spain are operating normally.
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 08:05 PM UTC
- Resolved
- May 06, 2026, 10:52 PM UTC
- Duration
- 2h 47m
Affected: RCS Messaging
Timeline · 6 updates
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investigating May 06, 2026, 08:05 PM UTC
We are currently investigating an issue where Customers are not receiving RCS messages from their iOS users for conversations that are more than few hours old. We will provide another update in 1 hours or as soon as more information becomes available.
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investigating May 06, 2026, 08:08 PM UTC
We are continuing to investigate an issue where Customers are not receiving RCS messages from their iOS users for conversations that are more than few minutes old. We will provide another update in 1 hours or as soon as more information becomes available.
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investigating May 06, 2026, 08:09 PM UTC
We are continuing to investigate an issue where Customers are not receiving RCS messages from their iOS users for conversations that are more than few minutes old. We will provide another update in 1 hours or as soon as more information becomes available.
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identified May 06, 2026, 08:38 PM UTC
We have identified an issue involving inbound RCS message delivery failures affecting iOS devices in conversation threads older than a few minutes. Customers may experience messages failing to arrive until an outbound message is sent first. We have escalated this issue to our vendor. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 06, 2026, 10:25 PM UTC
Our third party vendors have implemented a fix and we are seeing recovery in RCS messages. We will provide another update in 30 minutes or as soon as more information becomes available.
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resolved May 06, 2026, 10:52 PM UTC
Our engineers have monitored the fix and confirmed the issue with inbound RCS message delivery failures affecting iOS devices in conversation threads older than a few minutes has been resolved. All services are now operating normally at this time.
Read the full incident report →
