Twilio incident

SMS Delivery Delays and Failures From a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Du United Arab Emirates

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 22, 2026 affecting SMS, Middle East & Africa, lasting 5h 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2026, 06:19 AM UTC
Resolved
Sep 22, 2026, 11:39 AM UTC
Duration
5h 19m
Detected by Pingoru
Sep 22, 2026, 06:19 AM UTC

Affected components

SMS, Middle East & Africa

Update timeline

  1. investigating Sep 22, 2026, 06:19 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric and Long Codes to the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 22, 2026, 07:15 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 22, 2026, 08:15 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Sep 22, 2026, 10:16 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Sep 22, 2026, 10:34 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved Sep 22, 2026, 11:39 AM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates is operating normally.