Twilio incident

SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo and Orange Democratic Republic of the Congo

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 18, 2026 affecting SMS, Middle East & Africa, lasting 1d 19h. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2026, 10:15 PM UTC
Resolved
Sep 20, 2026, 05:26 PM UTC
Duration
1d 19h
Detected by Pingoru
Sep 18, 2026, 10:15 PM UTC

Affected components

SMS, Middle East & Africa

Update timeline

  1. investigating Sep 18, 2026, 07:14 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Tigo network subscribers in Democratic Republic of the Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 18, 2026, 07:14 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 18, 2026, 08:14 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Sep 18, 2026, 10:15 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Sep 18, 2026, 10:40 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo and Orange networks subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  6. identified Sep 19, 2026, 02:21 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  7. identified Sep 19, 2026, 10:28 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo network subscribers in the Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  8. identified Sep 20, 2026, 02:41 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo network subscribers in the Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  9. monitoring Sep 20, 2026, 03:23 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to Tigo and Orange network subscribers in Democratic Republic of the Congo and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  10. resolved Sep 20, 2026, 05:26 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Tigo and Orange network subscribers in Democratic Republic of the Congo is operating normally.