Twilio incident
User Authentication Identity SNA Failure Increase for Smartfren in Indonesia
Twilio experienced a minor incident on September 22, 2026 affecting Verify Silent Network Auth, lasting 5h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2026, 08:50 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 22, 2026, 09:05 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 22, 2026, 10:05 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Sep 22, 2026, 12:14 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Sep 22, 2026, 12:59 PM UTC
We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 22, 2026, 02:40 PM UTC
The incident has been resolved and User Authentication Identity SNA failure increase for Smartfren in Indonesia is operating normally.