Twilio incident

SMS Delivery Delays from Twilio Long Codes to Natcom Haiti

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 22, 2026 affecting SMS, Latin America, lasting 3h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2026, 09:19 AM UTC
Resolved
Sep 22, 2026, 12:52 PM UTC
Duration
3h 33m
Detected by Pingoru
Sep 22, 2026, 09:19 AM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Sep 22, 2026, 09:19 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Natcom network subscribers in Haiti. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 22, 2026, 09:32 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring Sep 22, 2026, 10:27 AM UTC

    We have observed a recovery in SMS delivery from Twilio Long Codes to Natcom network subscribers in Haiti and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Sep 22, 2026, 12:34 PM UTC

    We have observed a recovery in SMS delivery from Twilio Long Codes to Natcom network subscribers in Haiti and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  5. resolved Sep 22, 2026, 12:52 PM UTC

    The incident has been resolved and SMS delivery from Twilio Long Codes to Natcom network subscribers in Haiti is operating normally.