Twilio incident

SMS Delivery Delays from Twilio to Telemat Cel Brazil

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 20, 2026 affecting SMS, Latin America, lasting 1d 12h. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2026, 10:28 PM UTC
Resolved
Sep 22, 2026, 11:03 AM UTC
Duration
1d 12h
Detected by Pingoru
Sep 20, 2026, 10:28 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. identified Sep 20, 2026, 10:28 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 20, 2026, 11:37 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified Sep 21, 2026, 01:42 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. identified Sep 21, 2026, 05:43 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. identified Sep 21, 2026, 01:48 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  6. identified Sep 22, 2026, 05:54 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  7. monitoring Sep 22, 2026, 06:11 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Telemat Cel network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  8. monitoring Sep 22, 2026, 08:11 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Telemat Cel network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  9. resolved Sep 22, 2026, 11:03 AM UTC

    The incident has been resolved and SMS delivery from Twilio to Telemat Cel network subscribers in Brazil is operating normally.