Twilio incident

SMS Delivery Failures from a Subset of Twilio Long Codes to Orange and Tigo Democratic Republic of the Congo

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 17, 2026 affecting SMS, Middle East & Africa, lasting 10h 2m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2026, 06:36 PM UTC
Resolved
Sep 18, 2026, 04:39 AM UTC
Duration
10h 2m
Detected by Pingoru
Sep 17, 2026, 06:36 PM UTC

Affected components

SMS, Middle East & Africa

Update timeline

  1. investigating Sep 17, 2026, 06:36 PM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 17, 2026, 06:41 PM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 17, 2026, 07:41 PM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Sep 17, 2026, 09:42 PM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Sep 17, 2026, 10:37 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange and Tigo network subscribers in Democratic Republic of the Congo and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Sep 18, 2026, 12:37 AM UTC

    We have observed a recovery in SMS delivery from Twilio Long Codes to Orange and Tigo network subscribers in the Congo and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. resolved Sep 18, 2026, 04:39 AM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Orange and Tigo network subscribers in the Democratic Republic of the Congo is operating normally.