Twilio incident

A2P 10DLC Campaign Statuses Remaining 'In Review'

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 18, 2026 affecting Trust Hub, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2026, 09:34 PM UTC
Resolved
Sep 19, 2026, 12:06 AM UTC
Duration
2h 31m
Detected by Pingoru
Sep 18, 2026, 09:34 PM UTC

Affected components

Trust Hub

Update timeline

  1. investigating Sep 18, 2026, 09:34 PM UTC

    We are investigating an issue with A2P 10DLC campaign statuses. At this time A2P 10DLC status may remain stuck in the 'In Review' status longer than normal. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Sep 18, 2026, 10:30 PM UTC

    We are investigating an issue with A2P 10DLC campaign statuses. At this time A2P 10DLC status may remain stuck in the 'In Review' status longer than normal. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. monitoring Sep 18, 2026, 11:36 PM UTC

    We have implemented a fix and A2P 10DLC campaign statuses are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  4. resolved Sep 19, 2026, 12:06 AM UTC

    The issue impacting campaign review statuses has been resolved and A2P 10DLC campaign status is operating normally at this time.