Twilio incident
Voice Call Failures from Network Subscribers to a Subset of Twilio Israel Phone Numbers
Twilio experienced a minor incident on September 21, 2026 affecting Voice, Middle East & Africa, lasting 17h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 21, 2026, 09:51 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 21, 2026, 10:51 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Sep 21, 2026, 12:52 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Sep 21, 2026, 04:53 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Sep 21, 2026, 10:18 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Israel Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Sep 21, 2026, 10:19 PM UTC
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Israel Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 22, 2026, 12:19 AM UTC
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Israel Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Sep 22, 2026, 03:36 AM UTC
The incident has been resolved and voice calls from network subscribers to a subset of Twilio Israel Phone Numbers are operating normally.