Twilio incident
User Authentication Identity Gateway API Failure Increase to Rogers Network in Canada
Twilio experienced a minor incident on September 18, 2026 affecting Lookup Identity Match and Lookup SIM Swap and 1 more component, lasting 5h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2026, 01:45 AM UTC
Twilio customers may be experiencing User Authentication Identity gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 18, 2026, 02:27 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to Rogers network in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 18, 2026, 03:28 AM UTC
Twilio customers may be experiencing User Authentication Identity gateway API failure increase to Rogers network in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 18, 2026, 05:36 AM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase to Rogers network in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 18, 2026, 07:38 AM UTC
The incident has been resolved and User Authentication Identity Gateway API failure increase to Rogers network in Canada is operating normally.