Twilio incident
MMS Delivery Delyas and Failures from a Subset Of Twilio Longcode to Optus Australia
Twilio experienced a minor incident on September 17, 2026 affecting MMS Long Code, North America and MMS, APAC, lasting 4h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2026, 10:19 AM UTC
Twilio customers may be experiencing MMS delivery failures from Twilio to Optus network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 17, 2026, 11:26 AM UTC
Twilio customers may be experiencing MMS delivery delays and failures from a Subset Of Twilio Longcode to Optus network subscribers in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Sep 17, 2026, 12:26 PM UTC
We have observed a recovery in MMS delivery from Twilio Long Codes to Optus network subscribers in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 17, 2026, 02:28 PM UTC
The incident has been resolved and MMS delivery from Twilio Long Codes to Optus network subscribers is operating normally.