Twilio Outage History
Twilio degraded · 8 active incidents · 1 long-running issue View live status →Pingoru has recorded 1,182 incidents for Twilio: 1,177 in the last 12 months and 559 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 105 | 531 of 720 (74%) |
| May 2026 | 164 | 744 of 744 (100%) |
| June 2026 | 150 | 619 of 720 (86%) |
| July 2026 | 198 | 718 of 744 (96%) |
| August 2026 | 195 | 716 of 744 (96%) |
| September 2026 | 179 | 720 of 720 (100%) |
| October 2026 | 152 | 568 of 600 (95%) |
Incidents, newest first
Minor June 27, 2026 SMS Delivery Delays from Twilio to Telefonica El Salvador 7h 31m SMS, Latin America
Started Jun 27, 2026, 09:22 PM UTC· resolved Jun 28, 2026, 04:54 AM UTC
- investigating Jun 27, 2026, 09:22 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in El Salvador. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 27, 2026, 09:36 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 27, 2026, 10:38 PM UTC
We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in El Salvador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 28, 2026, 12:44 AM UTC
We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in El Salvador and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 28, 2026, 04:44 AM UTC
We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in El Salvador and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Jun 28, 2026, 04:54 AM UTC
The incident has been resolved and SMS delivery from Twilio to Telefonica network subscribers in El Salvador is operating normally.
Minor June 27, 2026 SMS Delivery Delays and Failures from Twilio to Access Malawi 1d 20h SMS, Middle East & Africa
Started Jun 27, 2026, 09:43 AM UTC· resolved Jun 29, 2026, 06:00 AM UTC
- investigating Jun 27, 2026, 09:43 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Access network subscribers in Malawi. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 27, 2026, 09:49 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 27, 2026, 10:50 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 27, 2026, 12:50 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 27, 2026, 04:53 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jun 28, 2026, 12:53 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Jun 28, 2026, 04:59 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 29, 2026, 12:45 AM UTC
We have observed a recovery in SMS delivery from Twilio to Access network subscribers in Malawi and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 29, 2026, 02:48 AM UTC
We have observed a recovery in SMS delivery from Twilio to Access network subscribers in Malawi and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jun 29, 2026, 06:00 AM UTC
The incident has been resolved and SMS delivery from Twilio to Access network subscribers in Malawi is operating normally.
Minor June 26, 2026 Intermittent 503 Errors at the Message Send Endpoint 59m SMS, Programmable Messaging API
Started Jun 26, 2026, 09:58 PM UTC· resolved Jun 26, 2026, 10:57 PM UTC
- investigating Jun 26, 2026, 09:58 PM UTC
Our monitoring systems have detected a potential issue with increased 503 errors when calling the Messaging API endpoint. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- monitoring Jun 26, 2026, 10:30 PM UTC
The intermittent 503 errors have recovered and the Message Send endpoint is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jun 26, 2026, 10:57 PM UTC
The intermittent 503 errors have been resolved and the Message Send endpoint is operating normally at this time.
Minor June 26, 2026 SMS Delivery Failures from a Subset of Twilio Long Codes to Globe Philippines 2m SMS, APAC
Started Jun 26, 2026, 05:32 PM UTC· resolved Jun 26, 2026, 05:35 PM UTC
- investigating Jun 26, 2026, 05:32 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Globe network subscribers in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Jun 26, 2026, 05:35 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Globe network subscribers in the Philippines. is operating normally.
Minor June 26, 2026 SMS Delivery Failures from Twilio to Multiple Networks in Multiple Countries in the Middle East 9h 4m SMS, Middle East & Africa
Started Jun 26, 2026, 11:55 AM UTC· resolved Jun 26, 2026, 08:59 PM UTC
- investigating Jun 26, 2026, 11:55 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries in the Middle East. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 26, 2026, 12:28 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries in the Middle East. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 26, 2026, 01:29 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries in the Middle East. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 26, 2026, 03:31 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries in the Middle East. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 26, 2026, 06:57 PM UTC
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in multiple countries in the Middle East and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 26, 2026, 08:59 PM UTC
The incident has been resolved and SMS delivery from Twilio to network subscribers on affected networks in multiple countries in the Middle East is operating normally.
Minor June 26, 2026 SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Multiple Networks in Philippines 6h 47m SMS, APAC
Started Jun 26, 2026, 05:40 AM UTC· resolved Jun 26, 2026, 12:27 PM UTC
- investigating Jun 26, 2026, 05:40 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 26, 2026, 05:43 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 26, 2026, 06:43 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 26, 2026, 08:33 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 26, 2026, 10:39 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jun 26, 2026, 12:27 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to affected networks in the Philippines is operating normally.
Minor June 25, 2026 SMS Delivery Delays from Twilio to Wind tre Italy 6h 36m SMS, Europe
Started Jun 25, 2026, 11:30 PM UTC· resolved Jun 26, 2026, 06:07 AM UTC
- investigating Jun 25, 2026, 11:30 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Wind tre network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 26, 2026, 12:04 AM UTC
We have observed a recovery in SMS delivery from Twilio to Wind tre network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 26, 2026, 02:06 AM UTC
We have observed a recovery in SMS delivery from Twilio to Wind tre network subscribers in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jun 26, 2026, 06:07 AM UTC
The incident has been resolved and SMS delivery from Twilio to Wind tre network subscribers in Italy is operating normally.
Minor June 25, 2026 SMS Delivery Delays and Failures From Bitel In Peru To a Subset Of Twilio Shortcode 6d 7h SMS, Latin America, SMS, Europe
Started Jun 25, 2026, 11:28 PM UTC· resolved Jul 02, 2026, 06:57 AM UTC
- investigating Jun 25, 2026, 11:28 PM UTC
Twilio customers may be experiencing SMS delivery delays from Peru Mobile Handsets to a subset of Twilio Phone Numbers In Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 25, 2026, 11:51 PM UTC
Twilio customers may be experiencing SMS delivery delays from network subscribers in Peru to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 26, 2026, 12:52 AM UTC
Twilio customers may be experiencing SMS delivery delays from network subscribers in Peru to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 26, 2026, 02:58 AM UTC
Twilio customers may be experiencing SMS delivery delays from network subscribers in Peru to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 26, 2026, 06:59 AM UTC
Twilio customers may be experiencing SMS delivery delays from network subscribers to a subset of Twilio Peru Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jun 26, 2026, 07:49 AM UTC
Twilio customers may be experiencing SMS delivery delays from network subscribers to Twilio Peru and Ireland Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 26, 2026, 07:58 AM UTC
Twilio customers may be experiencing SMS delivery delays from and to a subset of network subscribers to Twilio Peru and Ireland Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 26, 2026, 09:04 AM UTC
Twilio customers may be experiencing SMS delivery delays from and to a subset network subscribers to Twilio Peru and Twilio Ireland Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 26, 2026, 11:11 AM UTC
Twilio customers may be experiencing SMS delivery delays from and to a subset network subscribers to Twilio Peru and Ireland Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 26, 2026, 03:14 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from and to a subset of multiple networks in Peru and Ireland to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jun 26, 2026, 05:57 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 26, 2026, 06:58 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 26, 2026, 08:58 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 27, 2026, 01:05 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jun 27, 2026, 09:12 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Jun 28, 2026, 01:13 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 29, 2026, 01:14 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 30, 2026, 01:20 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jul 01, 2026, 01:21 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jul 01, 2026, 11:52 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Shortcode and Bitel subscribers in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 02, 2026, 12:54 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 02, 2026, 02:55 AM UTC
identified - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
- resolved Jul 02, 2026, 06:57 AM UTC
This situation has been mitigated for a subset of impacted short codes, for the remaining impacted shortcodes, impacted customers will receive an external communication informing about the situation and next steps. This post will be resolved
Minor June 25, 2026 Intermittent Issues with Inbound Message Status Updates Across Multiple Channels 1h 25m Flex Conversations, SMS, WhatsApp Messaging, Conversations and 1 more
Started Jun 25, 2026, 09:14 PM UTC· resolved Jun 25, 2026, 10:40 PM UTC
- investigating Jun 25, 2026, 09:14 PM UTC
Our monitoring systems have detected a potential issue with inbound message delivery status. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Jun 25, 2026, 09:27 PM UTC
We are investigating intermittent issues with inbound message delivery status across multiple messaging channels. At this time customers may experience issues with inbound messages not going to RECEIVED status. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 25, 2026, 10:02 PM UTC
We are continuing our investigation and have discovered Messaging Conversations and Flex Conversations is affected by the issue with inbound message delivery status.
- monitoring Jun 25, 2026, 10:11 PM UTC
Inbound message status across multiple channels is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jun 25, 2026, 10:40 PM UTC
The issue impacting inbound message delivery status has been resolved and inbound message status is operating normally at this time.
Minor June 25, 2026 Engineers are Investigating Issues with a Subset of Pages in Console 2h 17m Console
Started Jun 25, 2026, 04:24 PM UTC· resolved Jun 25, 2026, 06:42 PM UTC
- investigating Jun 25, 2026, 04:24 PM UTC
Our monitoring systems have detected a potential issue with the video, insights, and video-rooms pages in the Twilio console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- monitoring Jun 25, 2026, 06:10 PM UTC
Console pages are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- monitoring Jun 25, 2026, 06:40 PM UTC
Console pages are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jun 25, 2026, 06:42 PM UTC
Console pages are now operating normally and are fully functional at this time. This incident has been resolved.
Notice June 25, 2026 Retroactive Incident: Twilio Verify API Affected – REST API
Started Jun 25, 2026, 01:28 PM UTC· resolved Jun 25, 2026, 01:28 PM UTC
- resolved Jun 25, 2026, 01:28 PM UTC
On June 25th between 04:53 and 04:54 UTC, Twilio Verify API experienced an increased number of HTTP 5xx errors and higher latencies across the verification endpoints. The issue has now been resolved.
Minor June 25, 2026 Voice Call Failures and Audio Quality Degradation from Italy to a Subset of Twilio Italy Phone Numbers 18h 32m Voice, Europe
Started Jun 25, 2026, 11:13 AM UTC· resolved Jun 26, 2026, 05:45 AM UTC
- investigating Jun 25, 2026, 11:13 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Italy Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 25, 2026, 12:18 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a Subset of Italy Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jun 25, 2026, 02:41 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to Subset of Twilio Italy Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 25, 2026, 06:53 PM UTC
Twilio customers may be experiencing voice call failures and audio quality degradation from network subscribers in Italy to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 25, 2026, 07:53 PM UTC
Twilio customers may be experiencing voice call failures and audio quality degradation from network subscribers in Italy to a subset of Twilio Italy Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 25, 2026, 09:32 PM UTC
We have observed a recovery in voice calls from network subscribers in Italy to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 25, 2026, 11:34 PM UTC
We have observed a recovery in voice calls from network subscribers in Italy to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 26, 2026, 03:40 AM UTC
We have observed a recovery in voice calls from network subscribers in Italy to a subset of Twilio Italy Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Jun 26, 2026, 05:45 AM UTC
The incident has been resolved and voice calls from network subscribers in Italy to a subset of Twilio Italy Phone Numbers are operating normally.
Minor June 25, 2026 SMS Delivery Failures from a Subset of Twilio Short Codes to Verizon United States 2h 40m SMS Short Code, North America
Started Jun 25, 2026, 09:09 AM UTC· resolved Jun 25, 2026, 11:50 AM UTC
- investigating Jun 25, 2026, 09:09 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 25, 2026, 09:43 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 25, 2026, 11:50 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States is operating normally.
Minor June 25, 2026 SMS Delivery Delays and Failures From a Subset of Twilio Sender IDs to SmartFren Indonesia 1d 4h SMS, APAC
Started Jun 25, 2026, 03:32 AM UTC· resolved Jun 26, 2026, 07:35 AM UTC
- investigating Jun 25, 2026, 03:32 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 25, 2026, 03:41 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 25, 2026, 04:41 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 25, 2026, 06:42 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 25, 2026, 10:44 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jun 25, 2026, 06:50 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Pre-Registered Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Jun 26, 2026, 05:33 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 26, 2026, 07:35 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Minor June 24, 2026 SMS Delivery Delays from Twilio Phone Numbers to Telefonica Venezuela 7h 41m SMS, Latin America
Started Jun 24, 2026, 11:05 PM UTC· resolved Jun 25, 2026, 06:47 AM UTC
- investigating Jun 24, 2026, 11:05 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telefonica network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 24, 2026, 11:12 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telefonica network subscribers in Venezuela. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 25, 2026, 12:13 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telefonica network subscribers in Venezuela. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 25, 2026, 02:13 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telefonica network subscribers in Venezuela. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 25, 2026, 04:36 AM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telefonica network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 25, 2026, 06:36 AM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telefonica network subscribers in Venezuela and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jun 25, 2026, 06:47 AM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Telefonica network subscribers in Venezuela is operating normally.
Minor June 24, 2026 Messaging Service Whatsapp Geo Match Degraded 5h 30m WhatsApp Messaging, Messaging Services
Started Jun 24, 2026, 06:16 PM UTC· resolved Jun 24, 2026, 11:47 PM UTC
- investigating Jun 24, 2026, 06:16 PM UTC
Our monitoring systems have detected a potential issue with some Messaging Features. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Jun 24, 2026, 06:41 PM UTC
Messaging Service WhatsApp channel sender selection resolves the destination region to the US default for 100% of sends. Messaging Services will always select a US Whatsapp Sender if available or default to any Whatsapp Sender in the Sender Pool. Additionally, all Whatsapp Senders added to a Messaging Service in the past 2 weeks are missing a valid region. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Jun 24, 2026, 08:59 PM UTC
Messaging Service WhatsApp channel sender selection resolves the destination region to the US default for 100% of sends. Messaging Services will always select a US Whatsapp Sender if available or default to any Whatsapp Sender in the Sender Pool. Additionally, all Whatsapp Senders added to a Messaging Service in the past 2 weeks are missing a valid region. We expect to provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 24, 2026, 09:03 PM UTC
Some WhatsApp senders might not be properly selected to match the desired destinations. Engineering teams have identified the cause and are working to deploy a fix. We will provide another update in 1 hour.
- identified Jun 24, 2026, 10:04 PM UTC
Some WhatsApp senders might not be properly selected to match the desired destinations. Engineering teams have identified the cause and are working to deploy a fix. We will provide another update in 2 hours or as soon as we have more details.
- monitoring Jun 24, 2026, 11:21 PM UTC
We are observing recovery in WhatsApp senders not being properly selected to match the desired destinations. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jun 24, 2026, 11:47 PM UTC
WhatsApp senders are being properly selected to match the desired destinations and it is operating normally at this time.
Minor June 24, 2026 EU Regionalized Email Links Down 49m API v3, SMTP, API v2
Started Jun 24, 2026, 06:05 PM UTC· resolved Jun 24, 2026, 06:54 PM UTC
- investigating Jun 24, 2026, 06:05 PM UTC
Starting around 9:40 AM PST on June 24th 2026, our engineers began investigating an issue with Click Tracked links from EU Regionalized configured senders not working. Users may experience recipients seeing a 'Your connection is not private' when clicking links sent from EU regionalized configured accounts. This does not impact mail send. This does not impact accounts configured for Global sending. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 24, 2026, 06:10 PM UTC
Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 24, 2026, 06:15 PM UTC
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
- monitoring Jun 24, 2026, 06:19 PM UTC
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jun 24, 2026, 06:54 PM UTC
Our engineers have monitored the fix and confirmed the issue with Click Tracked links from EU Regionalized Senders has been resolved. All services are now operating normally at this time.
Minor June 24, 2026 User Authentication Identity SNA Failure Increase and Gateway API Failure Increase for EE in United Kingdom 17h 12m Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Started Jun 24, 2026, 02:54 PM UTC· resolved Jun 25, 2026, 08:06 AM UTC
- investigating Jun 24, 2026, 02:54 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 24, 2026, 02:56 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 24, 2026, 04:01 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase to EE network in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 24, 2026, 06:02 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 24, 2026, 10:03 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jun 25, 2026, 06:04 AM UTC
We have observed a recovery in User Authentication Identity SNA failure increase and Gateway API failure increase for EE in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 25, 2026, 08:06 AM UTC
The incident has been resolved and User Authentication Identity SNA failure increase and Gateway API failure increase for EE in the United Kingdom is operating normally.
Minor June 24, 2026 SMS Delivery Delays and Failures from Twilio to Orange Botswana 1d 6h SMS, Middle East & Africa
Started Jun 24, 2026, 11:45 AM UTC· resolved Jun 25, 2026, 06:35 PM UTC
- investigating Jun 24, 2026, 11:45 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Botswana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 24, 2026, 12:03 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 24, 2026, 01:04 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 24, 2026, 03:05 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 24, 2026, 07:07 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jun 25, 2026, 03:07 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Jun 25, 2026, 12:32 PM UTC
We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Botswana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 25, 2026, 02:33 PM UTC
We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Botswana and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jun 25, 2026, 06:35 PM UTC
The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Botswana is operating normally.
Notice June 24, 2026 SMS Delivery Report Delays to Multiple Networks in Ireland via Subset of Long Codes and Alphanumeric Numbers –
Started Jun 24, 2026, 11:11 AM UTC· resolved Jun 24, 2026, 11:11 AM UTC
- resolved Jun 24, 2026, 11:12 AM UTC
Twilio SMS was degraded for approximate 10 hours between 23/06/2026 18:24 and 24/06/2026 04:30 UTC. During this period of time customers may have experienced delivery report delays to multiple Ireland networks. The issue has now been resolved
Notice June 23, 2026 On Call Engineers are Investigating Meta services being unavailable. 2m WhatsApp Messaging
Started Jun 23, 2026, 10:03 PM UTC· resolved Jun 23, 2026, 10:06 PM UTC
- investigating Jun 23, 2026, 10:03 PM UTC
Our monitoring systems have detected a potential issue with Meta Services unavailable. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Jun 23, 2026, 10:04 PM UTC
We are continuing to investigate this issue.
- resolved Jun 23, 2026, 10:06 PM UTC
We have fully investigated the META Services issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Minor June 23, 2026 SMS Delivery Receipt Delays from Twilio to Tinkoff Mobile Russia 4h 8m SMS, Europe
Started Jun 23, 2026, 07:18 AM UTC· resolved Jun 23, 2026, 11:27 AM UTC
- investigating Jun 23, 2026, 07:18 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tinkoff Mobile network subscribers in Russia. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 23, 2026, 07:20 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tinkoff Mobile network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 23, 2026, 08:30 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tinkoff Mobile network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 23, 2026, 09:20 AM UTC
We have observed a recovery in SMS delivery receipts from Twilio to Tinkoff Mobile network subscribers in Russia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 23, 2026, 11:27 AM UTC
The incident has been resolved and SMS delivery receipts from Twilio to Tinkoff Mobile network subscribers in Russia are operating normally.
Minor June 23, 2026 SMS Delivery Failures from Twilio to Multiple Networks in United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti 9h 20m SMS, Latin America, SMS, Middle East & Africa
Started Jun 23, 2026, 02:04 AM UTC· resolved Jun 23, 2026, 11:25 AM UTC
- identified Jun 23, 2026, 02:04 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries across Middle East & Africa and Latin America, including the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 23, 2026, 03:10 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 23, 2026, 05:16 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 23, 2026, 09:17 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jun 23, 2026, 09:19 AM UTC
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 23, 2026, 11:25 AM UTC
The incident has been resolved and SMS delivery from Twilio to affected networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti is operating normally.
Minor June 22, 2026 Marketing Campaign Data Delayed 1h 26m SendGrid Marketing Campaigns
Started Jun 22, 2026, 09:48 PM UTC· resolved Jun 22, 2026, 11:14 PM UTC
- investigating Jun 22, 2026, 09:48 PM UTC
Starting around 1:10 PM PST on June 22nd, our engineers began investigating an issue with Marketing Campaigns related to data import, exports, and deletions. We are seeing delays in Marketing Campaigns Events and Stats. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
- monitoring Jun 22, 2026, 11:03 PM UTC
Our engineers have implemented a fix and are monitoring system performance. Some customers may continue to experience latency as processing queues are resolved. We'll continue to monitor and will provide another update in an hour or as soon as more information becomes available.
- resolved Jun 22, 2026, 11:14 PM UTC
Our engineers have monitored the fix and confirmed the issue with Marketing Campaign data being delayed has been resolved. All services are now operating normally at this time.
Minor June 22, 2026 SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat United Arab Emirates 20h 16m SMS, Middle East & Africa
Started Jun 22, 2026, 06:10 PM UTC· resolved Jun 23, 2026, 02:26 PM UTC
- investigating Jun 22, 2026, 06:10 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 22, 2026, 06:10 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 22, 2026, 07:11 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 22, 2026, 09:17 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 22, 2026, 11:36 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 23, 2026, 01:37 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 23, 2026, 01:48 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 23, 2026, 02:49 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 23, 2026, 04:49 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 23, 2026, 08:50 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jun 23, 2026, 09:27 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 23, 2026, 11:33 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jun 23, 2026, 02:26 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates is operating normally.