Twilio incident

SMS Delivery Delays and Failures From Bitel In Peru To a Subset Of Twilio Shortcode

Minor Resolved View vendor source →

Twilio experienced a minor incident on June 25, 2026 affecting SMS, Latin America and SMS, Europe, lasting 6d 7h. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2026, 11:28 PM UTC
Resolved
Jul 02, 2026, 06:57 AM UTC
Duration
6d 7h
Detected by Pingoru
Jun 25, 2026, 11:28 PM UTC

Affected components

SMS, Latin AmericaSMS, Europe

Update timeline

  1. investigating Jun 25, 2026, 11:28 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Peru Mobile Handsets to a subset of Twilio Phone Numbers In Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jun 25, 2026, 11:51 PM UTC

    Twilio customers may be experiencing SMS delivery delays from network subscribers in Peru to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Jun 26, 2026, 12:52 AM UTC

    Twilio customers may be experiencing SMS delivery delays from network subscribers in Peru to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Jun 26, 2026, 02:58 AM UTC

    Twilio customers may be experiencing SMS delivery delays from network subscribers in Peru to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Jun 26, 2026, 06:59 AM UTC

    Twilio customers may be experiencing SMS delivery delays from network subscribers to a subset of Twilio Peru Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  6. identified Jun 26, 2026, 07:49 AM UTC

    Twilio customers may be experiencing SMS delivery delays from network subscribers to Twilio Peru and Ireland Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  7. identified Jun 26, 2026, 07:58 AM UTC

    Twilio customers may be experiencing SMS delivery delays from and to a subset of network subscribers to Twilio Peru and Ireland Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  8. identified Jun 26, 2026, 09:04 AM UTC

    Twilio customers may be experiencing SMS delivery delays from and to a subset network subscribers to Twilio Peru and Twilio Ireland Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  9. identified Jun 26, 2026, 11:11 AM UTC

    Twilio customers may be experiencing SMS delivery delays from and to a subset network subscribers to Twilio Peru and Ireland Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  10. identified Jun 26, 2026, 03:14 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from and to a subset of multiple networks in Peru and Ireland to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  11. identified Jun 26, 2026, 05:57 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  12. identified Jun 26, 2026, 06:58 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  13. identified Jun 26, 2026, 08:58 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  14. identified Jun 27, 2026, 01:05 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  15. identified Jun 27, 2026, 09:12 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  16. identified Jun 28, 2026, 01:13 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  17. identified Jun 29, 2026, 01:14 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  18. identified Jun 30, 2026, 01:20 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  19. identified Jul 01, 2026, 01:21 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  20. identified Jul 01, 2026, 11:52 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Shortcode and Bitel subscribers in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  21. identified Jul 02, 2026, 12:54 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  22. identified Jul 02, 2026, 02:55 AM UTC

    identified - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

  23. resolved Jul 02, 2026, 06:57 AM UTC

    This situation has been mitigated for a subset of impacted short codes, for the remaining impacted shortcodes, impacted customers will receive an external communication informing about the situation and next steps. This post will be resolved