Twilio incident

SMS Delivery Failures from a Subset of Twilio Short Codes to Verizon United States

Minor Resolved View vendor source →

Twilio experienced a minor incident on June 25, 2026 affecting SMS Short Code, North America, lasting 2h 40m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2026, 09:09 AM UTC
Resolved
Jun 25, 2026, 11:50 AM UTC
Duration
2h 40m
Detected by Pingoru
Jun 25, 2026, 09:09 AM UTC

Affected components

SMS Short Code, North America

Update timeline

  1. investigating Jun 25, 2026, 09:09 AM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. monitoring Jun 25, 2026, 09:43 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  3. resolved Jun 25, 2026, 11:50 AM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States is operating normally.