Twilio incident

SMS Delivery Delays and Failures From a Subset of Twilio Sender IDs to SmartFren Indonesia

Minor Resolved View vendor source →

Twilio experienced a minor incident on June 25, 2026 affecting SMS, APAC, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2026, 03:32 AM UTC
Resolved
Jun 26, 2026, 07:35 AM UTC
Duration
1d 4h
Detected by Pingoru
Jun 25, 2026, 03:32 AM UTC

Affected components

SMS, APAC

Update timeline

  1. investigating Jun 25, 2026, 03:32 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jun 25, 2026, 03:41 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Jun 25, 2026, 04:41 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Jun 25, 2026, 06:42 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Jun 25, 2026, 10:44 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  6. identified Jun 25, 2026, 06:50 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Pre-Registered Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  7. monitoring Jun 26, 2026, 05:33 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  8. resolved Jun 26, 2026, 07:35 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.