Twilio incident

SMS Delivery Delays and Failures from a Subset of Twilio Sender IDs to SmartFren Indonesia

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting SMS, APAC, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 25, 2026, 03:32 AM UTC
Resolved
Ongoing
Duration
● 2h 4m
Detected by Pingoru
Jun 25, 2026, 03:32 AM UTC

Affected components

SMS, APAC

Update timeline

  1. investigating Jun 25, 2026, 03:32 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jun 25, 2026, 03:41 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Jun 25, 2026, 04:41 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.