Twilio incident

UAI SNA & Gateway API Failure Increase to EE Network in UK

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting Verify Silent Network Auth and Lookup Identity Match and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 24, 2026, 02:54 PM UTC
Resolved
Ongoing
Duration
● 1h 44m
Detected by Pingoru
Jun 24, 2026, 02:54 PM UTC

Affected components

Verify Silent Network AuthLookup Identity MatchLookup SIM SwapLegacy Identity MatchAndAttributes

Update timeline

  1. investigating Jun 24, 2026, 02:54 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jun 24, 2026, 02:56 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Jun 24, 2026, 04:01 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase to EE network in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.