Twilio incident

User Authentication Identity SNA Failure Increase and Gateway API Failure Increase for EE in United Kingdom

Minor Resolved View vendor source →

Twilio experienced a minor incident on June 24, 2026 affecting Verify Silent Network Auth and Lookup Identity Match and 1 more component, lasting 17h 12m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2026, 02:54 PM UTC
Resolved
Jun 25, 2026, 08:06 AM UTC
Duration
17h 12m
Detected by Pingoru
Jun 24, 2026, 02:54 PM UTC

Affected components

Verify Silent Network AuthLookup Identity MatchLookup SIM SwapLegacy Identity MatchAndAttributes

Update timeline

  1. investigating Jun 24, 2026, 02:54 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jun 24, 2026, 02:56 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Jun 24, 2026, 04:01 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase to EE network in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Jun 24, 2026, 06:02 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Jun 24, 2026, 10:03 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  6. monitoring Jun 25, 2026, 06:04 AM UTC

    We have observed a recovery in User Authentication Identity SNA failure increase and Gateway API failure increase for EE in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. resolved Jun 25, 2026, 08:06 AM UTC

    The incident has been resolved and User Authentication Identity SNA failure increase and Gateway API failure increase for EE in the United Kingdom is operating normally.