Twilio incident
SMS Delivery Failures from Twilio to Multiple Networks in Multiple Countries in the Middle East
Twilio experienced a minor incident on June 26, 2026 affecting SMS, Middle East & Africa, lasting 9h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 26, 2026, 11:55 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries in the Middle East. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 26, 2026, 12:28 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries in the Middle East. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 26, 2026, 01:29 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries in the Middle East. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 26, 2026, 03:31 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries in the Middle East. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 26, 2026, 06:57 PM UTC
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in multiple countries in the Middle East and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 26, 2026, 08:59 PM UTC
The incident has been resolved and SMS delivery from Twilio to network subscribers on affected networks in multiple countries in the Middle East is operating normally.