Twilio incident

SMS Delivery Delays from Twilio Phone Numbers to Telefonica Venezuela

Minor Resolved View vendor source →

Twilio experienced a minor incident on June 24, 2026 affecting SMS, Latin America, lasting 7h 41m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2026, 11:05 PM UTC
Resolved
Jun 25, 2026, 06:47 AM UTC
Duration
7h 41m
Detected by Pingoru
Jun 24, 2026, 11:05 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Jun 24, 2026, 11:05 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telefonica network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jun 24, 2026, 11:12 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telefonica network subscribers in Venezuela. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Jun 25, 2026, 12:13 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telefonica network subscribers in Venezuela. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Jun 25, 2026, 02:13 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telefonica network subscribers in Venezuela. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Jun 25, 2026, 04:36 AM UTC

    We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telefonica network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Jun 25, 2026, 06:36 AM UTC

    We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telefonica network subscribers in Venezuela and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. resolved Jun 25, 2026, 06:47 AM UTC

    The incident has been resolved and SMS delivery from Twilio Phone Numbers to Telefonica network subscribers in Venezuela is operating normally.