Twilio incident

SMS Delivery Failures from Twilio to Multiple Networks in United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti

Minor Resolved View vendor source →

Twilio experienced a minor incident on June 23, 2026 affecting SMS, Latin America and SMS, Middle East & Africa, lasting 9h 20m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2026, 02:04 AM UTC
Resolved
Jun 23, 2026, 11:25 AM UTC
Duration
9h 20m
Detected by Pingoru
Jun 23, 2026, 02:04 AM UTC

Affected components

SMS, Latin AmericaSMS, Middle East & Africa

Update timeline

  1. identified Jun 23, 2026, 02:04 AM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries across Middle East & Africa and Latin America, including the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jun 23, 2026, 03:10 AM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified Jun 23, 2026, 05:16 AM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. identified Jun 23, 2026, 09:17 AM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. monitoring Jun 23, 2026, 09:19 AM UTC

    We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved Jun 23, 2026, 11:25 AM UTC

    The incident has been resolved and SMS delivery from Twilio to affected networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti is operating normally.