Twilio incident
SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Multiple Networks in Philippines
Twilio is currently experiencing a minor incident affecting SMS, APAC, which began 7h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Jun 26, 2026, 05:40 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 26, 2026, 05:43 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 26, 2026, 06:43 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 26, 2026, 08:33 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 26, 2026, 10:39 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.