Twilio incident

SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Multiple Networks in Philippines

Minor Resolved View vendor source →

Twilio experienced a minor incident on June 26, 2026 affecting SMS, APAC, lasting 6h 47m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2026, 05:40 AM UTC
Resolved
Jun 26, 2026, 12:27 PM UTC
Duration
6h 47m
Detected by Pingoru
Jun 26, 2026, 05:40 AM UTC

Affected components

SMS, APAC

Update timeline

  1. investigating Jun 26, 2026, 05:40 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jun 26, 2026, 05:43 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Jun 26, 2026, 06:43 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Jun 26, 2026, 08:33 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Jun 26, 2026, 10:39 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  6. resolved Jun 26, 2026, 12:27 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to affected networks in the Philippines is operating normally.