Twilio incident

Voice Call Failures and Audio Quality Degradation from Italy to a Subset of Twilio Italy Phone Numbers

Minor Resolved View vendor source →

Twilio experienced a minor incident on June 25, 2026 affecting Voice, Europe, lasting 18h 32m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2026, 11:13 AM UTC
Resolved
Jun 26, 2026, 05:45 AM UTC
Duration
18h 32m
Detected by Pingoru
Jun 25, 2026, 11:13 AM UTC

Affected components

Voice, Europe

Update timeline

  1. investigating Jun 25, 2026, 11:13 AM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to Twilio Italy Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jun 25, 2026, 12:18 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to a Subset of Italy Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Jun 25, 2026, 02:41 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to Subset of Twilio Italy Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. identified Jun 25, 2026, 06:53 PM UTC

    Twilio customers may be experiencing voice call failures and audio quality degradation from network subscribers in Italy to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  5. identified Jun 25, 2026, 07:53 PM UTC

    Twilio customers may be experiencing voice call failures and audio quality degradation from network subscribers in Italy to a subset of Twilio Italy Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Jun 25, 2026, 09:32 PM UTC

    We have observed a recovery in voice calls from network subscribers in Italy to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. monitoring Jun 25, 2026, 11:34 PM UTC

    We have observed a recovery in voice calls from network subscribers in Italy to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  8. monitoring Jun 26, 2026, 03:40 AM UTC

    We have observed a recovery in voice calls from network subscribers in Italy to a subset of Twilio Italy Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  9. resolved Jun 26, 2026, 05:45 AM UTC

    The incident has been resolved and voice calls from network subscribers in Italy to a subset of Twilio Italy Phone Numbers are operating normally.