Twilio incident
SMS Delivery Delays from Twilio to Telefonica El Salvador
Twilio experienced a minor incident on June 27, 2026 affecting SMS, Latin America, lasting 7h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 27, 2026, 09:22 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in El Salvador. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 27, 2026, 09:36 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 27, 2026, 10:38 PM UTC
We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in El Salvador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 28, 2026, 12:44 AM UTC
We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in El Salvador and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 28, 2026, 04:44 AM UTC
We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in El Salvador and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Jun 28, 2026, 04:54 AM UTC
The incident has been resolved and SMS delivery from Twilio to Telefonica network subscribers in El Salvador is operating normally.