Twilio is currently experiencing a minor incident affecting Messaging Services, which began 3h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Jun 24, 2026, 06:16 PM UTC
Our monitoring systems have detected a potential issue with some Messaging Features. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Jun 24, 2026, 06:41 PM UTC
Messaging Service WhatsApp channel sender selection resolves the destination region to the US default for 100% of sends. Messaging Services will always select a US Whatsapp Sender if available or default to any Whatsapp Sender in the Sender Pool. Additionally, all Whatsapp Senders added to a Messaging Service in the past 2 weeks are missing a valid region. We expect to provide another update in 2 hours or as soon as more information becomes available.