Twilio incident
SMS Delivery Delays from Twilio to Celcom Malaysia
Twilio experienced a minor incident on July 30, 2026 affecting SMS, APAC, lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2026, 10:50 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Celcom network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 30, 2026, 11:51 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Celcom network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 31, 2026, 12:01 AM UTC
We have observed a recovery in SMS delivery from Twilio to Celcom network subscribers in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 31, 2026, 02:01 AM UTC
We have observed a recovery in SMS delivery from Twilio to Celcom network subscribers in Malaysia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 31, 2026, 02:12 AM UTC
The incident has been resolved and SMS delivery from Twilio to Celcom network subscribers in Malaysia is operating normally.