Twilio incident

SMS Delivery Delays from a Subset of Twilio Short Codes to Dish United States

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 3, 2026 affecting SMS Short Code, North America, lasting 9h 24m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2026, 02:40 PM UTC
Resolved
Aug 04, 2026, 12:04 AM UTC
Duration
9h 24m
Detected by Pingoru
Aug 03, 2026, 02:40 PM UTC

Affected components

SMS Short Code, North America

Update timeline

  1. investigating Aug 03, 2026, 02:40 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 03, 2026, 02:40 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Aug 03, 2026, 03:40 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Aug 03, 2026, 05:46 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Aug 03, 2026, 09:52 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  6. resolved Aug 04, 2026, 12:04 AM UTC

    The incident has been resolved and the investigation of the degradation will be continued over: https://status.twilio.com/incidents/jzmny86q8wvk.