Twilio incident

AI Terms Page Presented When Using Twilio Conversations

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 3, 2026 affecting Conversation Intelligence (classic) and Conversation Orchestrator and 1 more component, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2026, 10:02 PM UTC
Resolved
Aug 03, 2026, 11:44 PM UTC
Duration
1h 42m
Detected by Pingoru
Aug 03, 2026, 10:02 PM UTC

Affected components

Conversation Intelligence (classic)Conversation OrchestratorConversation IntelligenceConversation MemoryEnterprise Knowledge

Update timeline

  1. investigating Aug 03, 2026, 10:02 PM UTC

    Our monitoring systems have detected a potential issue with AI Terms page presented when using Twilio Conversations, even after accepted it previously. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. resolved Aug 03, 2026, 11:44 PM UTC

    The issue with AI Terms page presented when using Twilio Conversations has been resolved and Conversations is operating normally at this time.