Twilio incident
User Authentication Identity SNA Failure Increase for Telkomsel in Indonesia
Twilio experienced a minor incident on August 3, 2026 affecting Verify Silent Network Auth, lasting 6h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 03, 2026, 01:32 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 03, 2026, 01:37 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 03, 2026, 02:38 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 03, 2026, 04:40 PM UTC
We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 03, 2026, 06:41 PM UTC
We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Aug 03, 2026, 08:01 PM UTC
The incident has been resolved and User Authentication Identity SNA failure increase for Telkomsel in Indonesia is operating normally.