Twilio incident

Delays with Inbound and Outbound Message Delivery for RCS and WhatsApp

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 31, 2026 affecting WhatsApp Messaging and RCS Messaging, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2026, 03:35 PM UTC
Resolved
Jul 31, 2026, 05:14 PM UTC
Duration
1h 39m
Detected by Pingoru
Jul 31, 2026, 03:35 PM UTC

Affected components

WhatsApp MessagingRCS Messaging

Update timeline

  1. investigating Jul 31, 2026, 03:35 PM UTC

    We are currently experiencing delays with inbound and outbound message delivery for RCS and WhatsApp. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jul 31, 2026, 04:35 PM UTC

    We are still seeing delays with inbound and outbound message delivery for RCS and WhatsApp. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. monitoring Jul 31, 2026, 04:44 PM UTC

    We are observing recovery in delays with inbound and outbound message delivery for RCS and WhatsApp. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

  4. resolved Jul 31, 2026, 05:14 PM UTC

    We are no longer experiencing delays with inbound and outbound message delivery for RCS and WhatsApp. This incident has been resolved.