Twilio incident
SMS Delivery Failures from a Subset of Twilio Phone Numbers to C+W LIME Cayman Islands
Twilio experienced a minor incident on July 30, 2026 affecting SMS, Latin America, lasting 12h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2026, 05:50 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to C+W LIME network subscribers in Cayman Islands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 30, 2026, 06:03 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to C+W LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 30, 2026, 07:04 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to C+W LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 30, 2026, 09:08 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to C+W LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jul 31, 2026, 01:10 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to C+W LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jul 31, 2026, 04:16 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to C+W LIME network subscribers in Cayman Islands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 31, 2026, 06:18 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to C+W LIME network subscribers in Cayman Islands is operating normally.