Twilio incident
MMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States
Twilio experienced a minor incident on July 30, 2026 affecting MMS Short Code, North America, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2026, 03:06 PM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 30, 2026, 03:37 PM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 30, 2026, 03:38 PM UTC
We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 30, 2026, 04:47 PM UTC
The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.