Twilio incident

Voice Call Silent and One-Way Audio from Brazil to a Subset of Twilio Brazil Phone Numbers

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 3, 2026 affecting Voice, North America and Voice, Latin America and 1 more component, lasting 8h 40m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2026, 02:15 PM UTC
Resolved
Aug 03, 2026, 10:56 PM UTC
Duration
8h 40m
Detected by Pingoru
Aug 03, 2026, 02:15 PM UTC

Affected components

Voice, North AmericaVoice, Latin AmericaVoice, APACVoice, EuropeVoice, Middle East & Africa

Update timeline

  1. investigating Aug 03, 2026, 02:15 PM UTC

    Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Aug 03, 2026, 03:16 PM UTC

    Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. monitoring Aug 03, 2026, 04:29 PM UTC

    We have observed a recovery in voice calls from network subscribers in Brazil to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Aug 03, 2026, 05:40 PM UTC

    Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  5. identified Aug 03, 2026, 06:41 PM UTC

    Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Aug 03, 2026, 08:49 PM UTC

    We have observed a recovery in voice calls from network subscribers in Brazil to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. resolved Aug 03, 2026, 10:56 PM UTC

    The incident has been resolved and voice calls from network subscribers in Brazil to a subset of Twilio Brazil Phone Numbers are operating normally.