- Detected by Pingoru
- Nov 26, 2025, 05:31 PM UTC
- Resolved
- Nov 27, 2025, 02:08 AM UTC
- Duration
- 8h 37m
Affected: SIEM Processing & Alerting
Timeline · 3 updates
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investigating Nov 26, 2025, 05:31 PM UTC
We are investigating an issue affecting Sophos XG SIEM integration events. Our team has identified a delay in delivering these log events to your SIEM. We are actively working to investigate and resolve the issue to restore ingestion as soon as possible. There is no data loss and detections are still active, however, SIEM searches for this data may be delayed.
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identified Nov 26, 2025, 07:59 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Nov 27, 2025, 02:08 AM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 25, 2025, 06:34 PM UTC
- Resolved
- Nov 26, 2025, 12:20 AM UTC
- Duration
- 5h 46m
Affected: Secure Global Network
Timeline · 2 updates
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identified Nov 25, 2025, 06:34 PM UTC
We are currently experiencing an issue where sign-in attempts to amazon.com are being intermittently blocked when routed through SGN. We are working to remediate this issue now.
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resolved Nov 26, 2025, 12:20 AM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 13, 2025, 04:00 PM UTC
- Resolved
- Nov 13, 2025, 05:58 PM UTC
- Duration
- 1h 58m
Affected: Miami, FL USA
Timeline · 4 updates
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investigating Nov 13, 2025, 04:00 PM UTC
We are aware of an issue affecting subset of SASE agents connected to Miami PoP. Impacted users may receive "connection refused" or similar message when accessing public websites. Our engineering team is actively investigating and working to identify the root cause.
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identified Nov 13, 2025, 04:39 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Nov 13, 2025, 05:35 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 13, 2025, 05:58 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 11, 2025, 08:36 AM UTC
- Resolved
- Nov 11, 2025, 10:27 AM UTC
- Duration
- 1h 51m
Affected: SIEM Dashboard & Portal
Timeline · 3 updates
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investigating Nov 11, 2025, 08:36 AM UTC
We are currently experiencing delays in log ingestion for our SIEM platform. This issue is affecting the timeliness of data being searched and displayed in dashboards. Detections are not impacted.
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monitoring Nov 11, 2025, 09:58 AM UTC
A fix has been implemented and we are monitoring for recovery.
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resolved Nov 11, 2025, 10:27 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 07, 2025, 08:46 PM UTC
- Resolved
- Nov 07, 2025, 09:50 PM UTC
- Duration
- 1h 4m
Affected: Todyl.com & Management Portal
Timeline · 5 updates
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investigating Nov 07, 2025, 08:46 PM UTC
We are currently experiencing a display issue where Devices may appear as offline in the portal when they are actually online and functioning normally. All endpoint protection and security functions are operating as expected.
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identified Nov 07, 2025, 08:50 PM UTC
The issue has been identified and a fix is being implemented.
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identified Nov 07, 2025, 09:02 PM UTC
A fix has been implemented, and displaying the proper status in the portal. We expect this to be fully resolved shortly.
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monitoring Nov 07, 2025, 09:03 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 07, 2025, 09:50 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 03, 2025, 07:06 PM UTC
- Resolved
- Nov 03, 2025, 08:12 PM UTC
- Duration
- 1h 5m
Affected: SIEM Dashboard & Portal
Timeline · 3 updates
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identified Nov 03, 2025, 07:06 PM UTC
SIEM search is currently experiencing degraded performance. While SIEM ingestion continues to operate normally, search queries are experiencing extended response times and occasional timeouts. We have identified the root cause and are actively working on a resolution. SIEM ingestion, processing and alerting continue to operate as expected.
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monitoring Nov 03, 2025, 07:24 PM UTC
We have applied a fix and SIEM search is performing within target parameters. We will continue to monitor the system performance.
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resolved Nov 03, 2025, 08:12 PM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 31, 2025, 03:00 PM UTC
- Resolved
- Oct 31, 2025, 04:09 PM UTC
- Duration
- 1h 8m
Affected: Todyl.com & Management Portal
Timeline · 4 updates
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investigating Oct 31, 2025, 03:00 PM UTC
We are currently investigating a problem with deploying new agents. Existing deployments are not impacted.
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identified Oct 31, 2025, 03:09 PM UTC
We have identified the cause and are rolling out a fix to remediate this issue.
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monitoring Oct 31, 2025, 03:44 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 31, 2025, 04:09 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 04:37 PM UTC
- Resolved
- Oct 29, 2025, 10:52 PM UTC
- Duration
- 6h 15m
Affected: SIEM Processing & Alerting
Timeline · 4 updates
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investigating Oct 29, 2025, 04:37 PM UTC
We are investigating ingestion delays with ingestion of security events from O365. At the moment it only affects O365 events. Other events ingestion is not affected.
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identified Oct 29, 2025, 04:55 PM UTC
Microsoft services are currently experiencing DNS issues. The log ingestion should resume once the DNS issues on Microsoft side are resolved.
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monitoring Oct 29, 2025, 07:52 PM UTC
O365 Event Ingestion is Returning to Normal. We will continue to monitor the situation.
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resolved Oct 29, 2025, 10:52 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 28, 2025, 08:33 PM UTC
- Resolved
- Oct 28, 2025, 09:53 PM UTC
- Duration
- 1h 20m
Affected: Todyl.com & Management Portal
Timeline · 2 updates
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monitoring Oct 28, 2025, 09:19 PM UTC
A brief interruption occurred with the Todyl Management portal, causing temporary unavailability. This has now fully recovered, and all systems are operational. We are actively investigating the root cause to prevent future occurrences.
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resolved Oct 28, 2025, 09:53 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 03:49 PM UTC
- Resolved
- Oct 20, 2025, 09:00 PM UTC
- Duration
- 5h 10m
Affected: Todyl.com & Management Portal
Timeline · 3 updates
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investigating Oct 20, 2025, 03:49 PM UTC
We are currently investigating the issue impacting Todyl.com, however, customers can continue to access their management portals via https://portal.todyl.com/session/login without issue.
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identified Oct 20, 2025, 04:20 PM UTC
We have identified the issue that is causing 500 "internal server errors" on www.todyl.com. The management portal https://portal.todyl.com continues to operational.
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resolved Oct 20, 2025, 09:00 PM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 07, 2025, 05:24 PM UTC
- Resolved
- Oct 07, 2025, 06:34 PM UTC
- Duration
- 1h 10m
Affected: Secure Global Network
Timeline · 2 updates
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investigating Oct 07, 2025, 05:24 PM UTC
We are aware of an issue intermittently affecting DNS resolution for a small subset of SASE agents. Impacted users may experience intermittent failures when resolving hostnames through the service. Our engineering team is actively investigating and working to identify the root cause.
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resolved Oct 07, 2025, 06:34 PM UTC
This issue has been resolved
Read the full incident report →
- Detected by Pingoru
- Oct 07, 2025, 03:18 PM UTC
- Resolved
- Oct 07, 2025, 04:51 PM UTC
- Duration
- 1h 32m
Affected: Todyl.com & Management Portal
Timeline · 3 updates
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investigating Oct 07, 2025, 03:18 PM UTC
We are aware of an issue causing intermittent failures when performing actions in the portal, affecting a small subset of users. Impacted users may see permission-related errors. Our engineering team is currently investigating the cause.
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monitoring Oct 07, 2025, 04:26 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 07, 2025, 04:51 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 01, 2025, 06:51 PM UTC
- Resolved
- Oct 01, 2025, 11:59 PM UTC
- Duration
- 5h 7m
Affected: Secure Global Network
Timeline · 3 updates
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investigating Oct 01, 2025, 06:51 PM UTC
The team is currently investigating an issue where agents may intermittently fail to register, connect to SASE, or authenticate with MFA. This is only impact a small number of agents.
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monitoring Oct 01, 2025, 10:38 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 01, 2025, 11:59 PM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 30, 2025, 01:31 PM UTC
- Resolved
- Sep 30, 2025, 05:42 PM UTC
- Duration
- 4h 11m
Affected: Secure Global Network
Timeline · 3 updates
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investigating Sep 30, 2025, 01:31 PM UTC
We are currently investigating elevated errors for the SGN Connect agent registration and SASE connectivity APIs. A small subset of users may experience connectivity issues. Our team is actively working to identify and resolve this issue. We will provide updates as we learn more.
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monitoring Sep 30, 2025, 05:08 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 30, 2025, 05:42 PM UTC
This incident has been resolved.
Read the full incident report →
Notice September 26, 2025 - Detected by Pingoru
- Sep 26, 2025, 08:02 AM UTC
- Resolved
- Sep 26, 2025, 08:02 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Sep 26, 2025, 03:03 PM UTC
We are aware of an issue where SIEM/EDR agents were intermittently reporting as offline in the dashboard between 2:05 MT and 8:22 MT. The only impact was a potential delay in the application of new SIEM/EDR policies to agents. Agents remained fully connected and were continuing to enforce existing policies as expected. This issue did not affect SASE functionality.
Read the full incident report →
- Detected by Pingoru
- Aug 15, 2025, 02:04 PM UTC
- Resolved
- Aug 15, 2025, 02:04 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Aug 15, 2025, 02:04 PM UTC
We experienced a brief connectivity disruption to our New York City Point of Presence (PoP) for SASE that lasted approximately 5 minutes due to a connectivity issue with one of our upstream providers. We were able to route around the issue. This only impacted SASE connects to the New York City PoP. All systems are now operating normally, and users should no longer experience any service interruptions. We continue to monitor all systems closely and are working directly with our upstream provider to prevent similar issues from occurring in the future.
Read the full incident report →
- Detected by Pingoru
- Aug 13, 2025, 06:52 PM UTC
- Resolved
- Aug 13, 2025, 06:52 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Aug 13, 2025, 06:52 PM UTC
For approximately 5 minutes, tunnels to our Atlanta point of presence (PoP) were inaccessible. During this time, devices running agents would have been unable to reach assets protected by these tunnels. The issue has been resolved. Only tunnels terminating in Atlanta were impacted, and customers with redundant tunnel configurations would not have experienced an outage. We are monitoring the service to ensure continued stability.
Read the full incident report →
- Detected by Pingoru
- Aug 09, 2025, 12:48 AM UTC
- Resolved
- Aug 09, 2025, 02:54 AM UTC
- Duration
- 2h 6m
Affected: New York, NY USA
Timeline · 2 updates
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monitoring Aug 09, 2025, 12:48 AM UTC
We identified an upstream routing issue affecting our New York, NY point of presence (PoP), which may have briefly impacted agent and tunnel connections for some customers. We have successfully routed traffic around the affected path, and services have returned to normal. Our team will continue to monitor the situation to ensure stability.
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resolved Aug 09, 2025, 02:54 AM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 15, 2025, 03:51 PM UTC
- Resolved
- Jul 15, 2025, 05:36 PM UTC
- Duration
- 1h 45m
Affected: Secure Global Network
Timeline · 3 updates
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investigating Jul 15, 2025, 03:51 PM UTC
We are currently investigating an issue affecting static IP routing.
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monitoring Jul 15, 2025, 04:04 PM UTC
We identified the root cause of the static IP routing issue and implemented a fix. The issue should now be resolved for all customers. We will continue to monitor the system to ensure stability.
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resolved Jul 15, 2025, 05:36 PM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 08, 2025, 04:09 PM UTC
- Resolved
- Jul 08, 2025, 05:01 PM UTC
- Duration
- 52m
Affected: Todyl.com & Management Portal
Timeline · 4 updates
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investigating Jul 08, 2025, 04:09 PM UTC
We are currently investigating an intermittent issue where some users are being logged out of the portal within a minute of logging in. Users experiencing this issue are able to log back in without further complications. If you experience an unexpected logout, please log back in to the portal. In most cases, subsequent login attempts will result in a stable session. Note: This issue does not affect the security services provided by SASE or SIEM, which continue to function normally.
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identified Jul 08, 2025, 04:27 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jul 08, 2025, 04:27 PM UTC
A fix has been applied, and the system is now fully operational. We will continue to monitor to ensure stability.
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resolved Jul 08, 2025, 05:01 PM UTC
This incident has been resolved.
Read the full incident report →
