Resolved after 3 hours 10 minutes, affecting Ashburn, VA (Washington DC) USA, on February 24, 2026.
A fix has been implemented for the intermittent connectivity issues affecting the Washington D.C. (IAD) Point of Presence (PoP) on the Secure Global Network (SASE). The Secure Global Network (SASE) is operating normally in this region. Devices in the affected region are expected to reconnect shortly if they haven't done so already. We are continuing to monitor the environment to ensure stability.
Affected components
Update timeline
- investigating Feb 24, 2026, 06:21 PM UTC
We are currently investigating intermittent connectivity issues affecting the Washington D.C. (IAD) Point of Presence (PoP) on the Secure Global Network (SASE). A subset of users connecting through this region may be experiencing degraded or interrupted connectivity. Our engineering team is actively investigating the root cause.
- identified Feb 24, 2026, 06:41 PM UTC
We have identified the root cause of the intermittent connectivity issues affecting the Washington D.C. (IAD) Point of Presence (PoP) on the Secure Global Network (SASE). A subset of users connecting through this region may be experiencing degraded or interrupted connectivity, including disruptions to tunnel connections and static IP assignments. Our engineering team is actively working to implement a fix.
- monitoring Feb 24, 2026, 06:53 PM UTC
A fix has been implemented for the intermittent connectivity issues affecting the Washington D.C. (IAD) Point of Presence (PoP) on the Secure Global Network (SASE). The Secure Global Network (SASE) is operating normally in this region. Devices in the affected region are expected to reconnect shortly if they haven't done so already. We are continuing to monitor the environment to ensure stability.
- resolved Feb 24, 2026, 09:32 PM UTC
This incident has been resolved.
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