Todyl Outage History

A small subset of agents running on Windows Server 2016/2019 are reporting connectivity issues. We are investigating this right now and will update when we have more information.

We are currently conducting an active investigation into an issue affecting our SIEM platform. Users may be experiencing delays or failures when loading SIEM results. As a result of this delay, cases may also appear delayed or time out in the portal. Our team is aware of the impact and is actively investigating the affected components. Further updates will be provided as more information becomes available.

We are currently investigating an issue where SIEM data loading is degrade in the Todyl portal. Data is still being ingested into SIEM, however either not displaying or has a delayed display in the UI. We will update once we have identified the root cause of the issue.

We are currently investigating an issue where SIEM data is not loading in the Todyl portal. Data is still being ingested into SIEM, just not displayed in the UI. We will update once we have identified the root cause of the issue.

We are currently investigating some replication delays on internal servers. These delays can possibly cause errors when creating or updating configurations in the Todyl portal. Will update here when we have identified a resolution.

Investigating intermittent reported SASE tunnel errors. Please let technical support know if you are experiencing any tunnel issues. We will update here with more information shortly.

We are currently investigating reports of SASE connection errors on Windows Server 2012 devices. We will update as we have more information.

We are currently conducting an active investigation into an issue affecting our SIEM platform. Users may be experiencing delays when loading SIEM results. As a result of this delay, cases may also appear delayed in the portal. Our team is aware of the impact and is actively investigating the affected components. Further updates will be provided as more information becomes available.

We are currently investigating performance degradation affecting the Secure Global Network (SASE). A subset of users connecting may be experiencing disconnect and connect loop. Our engineering team is actively investigating the root cause.

We are currently investigating an influx of Bash Shell Profile Modification alerts. These are all benign. Will update here as we know more.

We are currently investigating reports of certain URLs intermittently failing to resolve correctly. Some domains, including those in the Google domain family, may be impacted. Our team is actively investigating and we will provide updates as more information becomes available.

We are currently investigating connectivity issues with the Bogota Point of Presence (PoP). Devices will automatically route to the next nearest and fastest PoP and Static IP traffic will egress from the configured secondary location. Will update here as we the investigation continues.

This issue is currently under investigation, but possibly related to a known Microsoft outage in the region - https://downdetector.com.au/status/microsoft-365/ We will post more information here as soon as we have better insight.

We are currently investigating connectivity issues with the Miami Point of Presence (PoP). Devices will automatically route to the next nearest and fastest PoP and Static IP traffic will egress from the configured secondary location. Will update here as we the investigation continues.

Some partners may be experiencing intermittent latency when using the Todyl portal. Currently there is a partial Cloudflare system error being reported, leading to the intermittent errors on the Todyl portal. We are monitoring the situation closely and getting updates from Cloudflare. We will be be providing regular updates. For more information, please also refer to the Cloudflare status page - https://www.cloudflarestatus.com/.

We are currently investigating performance degradation affecting the Secure Global Network (SASE) - Houston, HOU region. A subset of users connecting through this region may be experiencing elevated latency or reduced throughput. Our engineering team is actively investigating the root cause.

We are currently investigating an issue affecting Management Portal sign ins. A subset of users may experience intermittent failures when attempting to load the portal. All other Todyl services are operating normally. Our engineering team is actively investigating the root cause.

We're investigating a delay in EDR policy updates affecting a small subset of endpoints. Impacted agents remain fully connected and continue enforcing current policies. Detection, prevention, and response functionality are unaffected.

We are currently investigating an anomalous spike in alert volume affecting SIEM Processing & Alerting. Beginning at roughly 19:30 UTC a large number of cases were generated across a portion of partner tenants, associated with endpoint detection activity. The volume of alerts generated is inconsistent with expected baseline behavior. Our engineering team is actively investigating the issue.

We identified and resolved an issue that caused delays in case creation. No alerts were lost, and MXDR is actively reviewing and addressing all open cases. We are maintaining heightened monitoring until all delayed cases have been fully processed, reviewed, and addressed.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating delays in case creations. Please be assured that all delayed cases will be fully processed and reviewed.