Todyl Outage History

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There were 10 Todyl outages since February 13, 2026 totaling 37h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.todyl.com

Notice May 1, 2026

SIEM Processing & Alerting — Alert Volume Anomaly

Detected by Pingoru
May 01, 2026, 08:41 PM UTC
Resolved
May 01, 2026, 10:14 PM UTC
Duration
1h 32m
Affected: SIEM Processing & Alerting
Timeline · 3 updates
  1. investigating May 01, 2026, 08:41 PM UTC

    We are currently investigating an anomalous spike in alert volume affecting SIEM Processing & Alerting. Beginning at roughly 19:30 UTC a large number of cases were generated across a portion of partner tenants, associated with endpoint detection activity. The volume of alerts generated is inconsistent with expected baseline behavior. Our engineering team is actively investigating the issue.

  2. monitoring May 01, 2026, 09:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 01, 2026, 10:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 28, 2026

Case creation

Detected by Pingoru
Apr 28, 2026, 01:29 PM UTC
Resolved
Apr 28, 2026, 03:16 PM UTC
Duration
1h 46m
Affected: SIEM Processing & Alerting
Timeline · 4 updates
  1. investigating Apr 28, 2026, 01:29 PM UTC

    We identified and resolved an issue that caused delays in case creation. No alerts were lost, and MXDR is actively reviewing and addressing all open cases. We are maintaining heightened monitoring until all delayed cases have been fully processed, reviewed, and addressed.

  2. investigating Apr 28, 2026, 01:33 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 28, 2026, 01:46 PM UTC

    We are continuing to investigate this issue.

  4. resolved Apr 28, 2026, 03:16 PM UTC

    Delays in case Creation and reporting issue is resolved. System and MXDR team is fully up to speed in reviewing the delayed cases. We are continuing to monitor but we consider the issue resolved.

Read the full incident report →

Minor April 1, 2026

Case Generation Delay

Detected by Pingoru
Apr 01, 2026, 04:47 PM UTC
Resolved
Apr 01, 2026, 05:22 PM UTC
Duration
35m
Affected: SIEM Processing & Alerting
Timeline · 4 updates
  1. investigating Apr 01, 2026, 04:47 PM UTC

    We are currently investigating delays in case creations. Please be assured that all delayed cases will be fully processed and reviewed.

  2. identified Apr 01, 2026, 04:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 01, 2026, 05:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 01, 2026, 05:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 1, 2026

SIEM: Search performance degradation

Detected by Pingoru
Apr 01, 2026, 03:30 PM UTC
Resolved
Apr 02, 2026, 03:19 PM UTC
Duration
23h 48m
Affected: SIEM Dashboard & Portal
Timeline · 5 updates
  1. investigating Apr 01, 2026, 03:30 PM UTC

    We are currently investigating degraded search performance affecting SIEM search in portal. A subset of users may experience slow or delayed results when performing searches within the SIEM. Log ingestion and alerting are operating normally and are not impacted. Our engineering team is actively investigating the root cause.

  2. identified Apr 01, 2026, 03:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 01, 2026, 08:36 PM UTC

    We have identified the root cause of degraded search performance, a subset of users may continue to experience minor search delays while these processes complete. Log ingestion, alerting, and all other SIEM functions remain fully operational and unaffected. No action is required on the part of affected users. We will provide a further update once the environment has fully stabilized.

  4. monitoring Apr 02, 2026, 03:19 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 02, 2026, 03:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 26, 2026

SASE reconnections and connection delays

Detected by Pingoru
Mar 26, 2026, 02:04 AM UTC
Resolved
Mar 26, 2026, 04:05 AM UTC
Duration
2h 1m
Affected: Secure Global Network
Timeline · 3 updates
  1. investigating Mar 26, 2026, 02:04 AM UTC

    We are currently investigating elevated device reconnect rates on a subset of SASE nodes. This may result in intermittent connection instability or degraded performance for users connecting through the affected nodes.

  2. monitoring Mar 26, 2026, 02:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 26, 2026, 04:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 20, 2026

Chicago PoP Private Tunnel Degradation

Detected by Pingoru
Mar 20, 2026, 08:12 PM UTC
Resolved
Mar 19, 2026, 07:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 20, 2026, 08:12 PM UTC

    Between 2026-03-19 20:39 UTC and 2026-03-20 15:25 UTC, a subset of users experienced dropped traffic through tunnels connected to our Chicago Point of Presence (PoP). During this period, affected tunnels appeared healthy and traffic was passing in both directions; however, a portion of traffic was not being forwarded as expected. We have actively updated our monitors to detect and address this class of issue in the future. We apologize for the disruption this caused and appreciate your patience.

Read the full incident report →

Minor March 13, 2026

Delay in SGN connectivity

Detected by Pingoru
Mar 13, 2026, 02:24 PM UTC
Resolved
Mar 13, 2026, 05:57 PM UTC
Duration
3h 32m
Affected: Secure Global Network
Timeline · 6 updates
  1. investigating Mar 13, 2026, 02:24 PM UTC

    We are currently investigating elevated errors on SGN connectivity. The errors impact SGN connection and new device registration.

  2. identified Mar 13, 2026, 03:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 13, 2026, 03:48 PM UTC

    SASE connectivity is not impacted. New agent registration and portal updates are delayed. We will post updates in 30 minutes.

  4. monitoring Mar 13, 2026, 04:46 PM UTC

    A fix has been deployed to address the replication delays affecting policy change propagation, new device registrations, and device connections. These functions are returning to normal operation and we are continuing to monitor the environment to ensure sustained stability. All policy changes remain intact and will be fully applied as replication completes. New device registration can resume after incident resolution.

  5. monitoring Mar 13, 2026, 05:49 PM UTC

    All the portal functions should be back to normal now. The new device registration can resume now.

  6. resolved Mar 13, 2026, 05:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 26, 2026

Zoom App & SaaS Template Issue

Detected by Pingoru
Feb 26, 2026, 04:00 PM UTC
Resolved
Feb 26, 2026, 04:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 26, 2026, 06:12 PM UTC

    We have identified and resolved an invalid IP address entry that was causing a subset of devices using the Zoom App & SaaS Template application templates to not egress through their expected static IP addresses. The issue has been corrected. Tenants or Devices on the Zoom App & SaaS Template who have not yet reconnected their devices are advised to do so to ensure proper egress behavior is restored.

Read the full incident report →

Notice February 24, 2026

Connectivity Issues in Washington D.C.

Detected by Pingoru
Feb 24, 2026, 06:21 PM UTC
Resolved
Feb 24, 2026, 09:32 PM UTC
Duration
3h 10m
Affected: Ashburn, VA (Washington DC) USA
Timeline · 4 updates
  1. investigating Feb 24, 2026, 06:21 PM UTC

    We are currently investigating intermittent connectivity issues affecting the Washington D.C. (IAD) Point of Presence (PoP) on the Secure Global Network (SASE). A subset of users connecting through this region may be experiencing degraded or interrupted connectivity. Our engineering team is actively investigating the root cause.

  2. identified Feb 24, 2026, 06:41 PM UTC

    We have identified the root cause of the intermittent connectivity issues affecting the Washington D.C. (IAD) Point of Presence (PoP) on the Secure Global Network (SASE). A subset of users connecting through this region may be experiencing degraded or interrupted connectivity, including disruptions to tunnel connections and static IP assignments. Our engineering team is actively working to implement a fix.

  3. monitoring Feb 24, 2026, 06:53 PM UTC

    A fix has been implemented for the intermittent connectivity issues affecting the Washington D.C. (IAD) Point of Presence (PoP) on the Secure Global Network (SASE). The Secure Global Network (SASE) is operating normally in this region. Devices in the affected region are expected to reconnect shortly if they haven't done so already. We are continuing to monitor the environment to ensure stability.

  4. resolved Feb 24, 2026, 09:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 13, 2026

Management Portal Unavailable

Detected by Pingoru
Feb 13, 2026, 08:13 PM UTC
Resolved
Feb 13, 2026, 08:48 PM UTC
Duration
35m
Affected: Todyl.com & Management Portal
Timeline · 3 updates
  1. identified Feb 13, 2026, 08:13 PM UTC

    The Todyl Management Portal is currently unavailable. Our teams have identified the issue. No other services are impacted. We will post additional updates as soon as possible.

  2. monitoring Feb 13, 2026, 08:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 13, 2026, 08:48 PM UTC

    This incident has been resolved.

Read the full incident report →

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