- Detected by Pingoru
- Jun 15, 2026, 08:18 PM UTC
- Resolved
- Jun 16, 2026, 04:29 AM UTC
- Duration
- 8h 10m
Affected: Houston, TX
Timeline · 3 updates
-
investigating Jun 15, 2026, 08:18 PM UTC
We are currently investigating performance degradation affecting the Secure Global Network (SASE) - Houston, HOU region. A subset of users connecting through this region may be experiencing elevated latency or reduced throughput. Our engineering team is actively investigating the root cause.
-
monitoring Jun 15, 2026, 08:53 PM UTC
Performance has returned to normal operation for the Secure Global Network (SASE) - Houston, HOU region. The system has self-recovered and affected users should no longer be experiencing elevated latency or reduced throughput. We are continuing to monitor the environment to ensure sustained stability.
-
resolved Jun 16, 2026, 04:29 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 04, 2026, 12:08 PM UTC
- Resolved
- Jun 04, 2026, 12:43 PM UTC
- Duration
- 34m
Affected: Todyl.com & Management Portal
Timeline · 3 updates
-
investigating Jun 04, 2026, 12:08 PM UTC
We are currently investigating an issue affecting Management Portal sign ins. A subset of users may experience intermittent failures when attempting to load the portal. All other Todyl services are operating normally. Our engineering team is actively investigating the root cause.
-
monitoring Jun 04, 2026, 12:38 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Jun 04, 2026, 12:43 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 22, 2026, 02:47 AM UTC
- Resolved
- May 22, 2026, 05:34 AM UTC
- Duration
- 2h 47m
Affected: NGAV/EDR
Timeline · 4 updates
-
investigating May 22, 2026, 02:47 AM UTC
We're investigating a delay in EDR policy updates affecting a small subset of endpoints. Impacted agents remain fully connected and continue enforcing current policies. Detection, prevention, and response functionality are unaffected.
-
identified May 22, 2026, 05:14 AM UTC
The issue has been identified and a fix is being implemented.
-
monitoring May 22, 2026, 05:18 AM UTC
A fix has been implemented and we are monitoring the results.
-
resolved May 22, 2026, 05:34 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 07, 2026, 10:31 PM UTC
- Resolved
- May 07, 2026, 09:00 PM UTC
- Duration
- —
Timeline · 1 update
-
resolved May 07, 2026, 10:31 PM UTC
Intermittent loading errors were seen on portal between 3PM MT and 4PM MT. The errors affected SIEM search, SIEM dashboards, Cases alert data and SOAR playbook execution. The errors have been addressed since.
Read the full incident report →
- Detected by Pingoru
- May 01, 2026, 08:41 PM UTC
- Resolved
- May 01, 2026, 10:14 PM UTC
- Duration
- 1h 32m
Affected: SIEM Processing & Alerting
Timeline · 3 updates
-
investigating May 01, 2026, 08:41 PM UTC
We are currently investigating an anomalous spike in alert volume affecting SIEM Processing & Alerting. Beginning at roughly 19:30 UTC a large number of cases were generated across a portion of partner tenants, associated with endpoint detection activity. The volume of alerts generated is inconsistent with expected baseline behavior. Our engineering team is actively investigating the issue.
-
monitoring May 01, 2026, 09:58 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved May 01, 2026, 10:14 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2026, 01:29 PM UTC
- Resolved
- Apr 28, 2026, 03:16 PM UTC
- Duration
- 1h 46m
Affected: SIEM Processing & Alerting
Timeline · 4 updates
-
investigating Apr 28, 2026, 01:29 PM UTC
We identified and resolved an issue that caused delays in case creation. No alerts were lost, and MXDR is actively reviewing and addressing all open cases. We are maintaining heightened monitoring until all delayed cases have been fully processed, reviewed, and addressed.
-
investigating Apr 28, 2026, 01:33 PM UTC
We are continuing to investigate this issue.
-
investigating Apr 28, 2026, 01:46 PM UTC
We are continuing to investigate this issue.
-
resolved Apr 28, 2026, 03:16 PM UTC
Delays in case Creation and reporting issue is resolved. System and MXDR team is fully up to speed in reviewing the delayed cases. We are continuing to monitor but we consider the issue resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 04:47 PM UTC
- Resolved
- Apr 01, 2026, 05:22 PM UTC
- Duration
- 35m
Affected: SIEM Processing & Alerting
Timeline · 4 updates
-
investigating Apr 01, 2026, 04:47 PM UTC
We are currently investigating delays in case creations. Please be assured that all delayed cases will be fully processed and reviewed.
-
identified Apr 01, 2026, 04:59 PM UTC
The issue has been identified and a fix is being implemented.
-
monitoring Apr 01, 2026, 05:14 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Apr 01, 2026, 05:22 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 03:30 PM UTC
- Resolved
- Apr 02, 2026, 03:19 PM UTC
- Duration
- 23h 48m
Affected: SIEM Dashboard & Portal
Timeline · 5 updates
-
investigating Apr 01, 2026, 03:30 PM UTC
We are currently investigating degraded search performance affecting SIEM search in portal. A subset of users may experience slow or delayed results when performing searches within the SIEM. Log ingestion and alerting are operating normally and are not impacted. Our engineering team is actively investigating the root cause.
-
identified Apr 01, 2026, 03:42 PM UTC
The issue has been identified and a fix is being implemented.
-
monitoring Apr 01, 2026, 08:36 PM UTC
We have identified the root cause of degraded search performance, a subset of users may continue to experience minor search delays while these processes complete. Log ingestion, alerting, and all other SIEM functions remain fully operational and unaffected. No action is required on the part of affected users. We will provide a further update once the environment has fully stabilized.
-
monitoring Apr 02, 2026, 03:19 PM UTC
We are continuing to monitor for any further issues.
-
resolved Apr 02, 2026, 03:19 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 02:04 AM UTC
- Resolved
- Mar 26, 2026, 04:05 AM UTC
- Duration
- 2h 1m
Affected: Secure Global Network
Timeline · 3 updates
-
investigating Mar 26, 2026, 02:04 AM UTC
We are currently investigating elevated device reconnect rates on a subset of SASE nodes. This may result in intermittent connection instability or degraded performance for users connecting through the affected nodes.
-
monitoring Mar 26, 2026, 02:35 AM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Mar 26, 2026, 04:05 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 20, 2026, 08:12 PM UTC
- Resolved
- Mar 19, 2026, 07:30 PM UTC
- Duration
- —
Timeline · 1 update
-
resolved Mar 20, 2026, 08:12 PM UTC
Between 2026-03-19 20:39 UTC and 2026-03-20 15:25 UTC, a subset of users experienced dropped traffic through tunnels connected to our Chicago Point of Presence (PoP). During this period, affected tunnels appeared healthy and traffic was passing in both directions; however, a portion of traffic was not being forwarded as expected. We have actively updated our monitors to detect and address this class of issue in the future. We apologize for the disruption this caused and appreciate your patience.
Read the full incident report →
- Detected by Pingoru
- Mar 13, 2026, 02:24 PM UTC
- Resolved
- Mar 13, 2026, 05:57 PM UTC
- Duration
- 3h 32m
Affected: Secure Global Network
Timeline · 6 updates
-
investigating Mar 13, 2026, 02:24 PM UTC
We are currently investigating elevated errors on SGN connectivity. The errors impact SGN connection and new device registration.
-
identified Mar 13, 2026, 03:07 PM UTC
The issue has been identified and a fix is being implemented.
-
identified Mar 13, 2026, 03:48 PM UTC
SASE connectivity is not impacted. New agent registration and portal updates are delayed. We will post updates in 30 minutes.
-
monitoring Mar 13, 2026, 04:46 PM UTC
A fix has been deployed to address the replication delays affecting policy change propagation, new device registrations, and device connections. These functions are returning to normal operation and we are continuing to monitor the environment to ensure sustained stability. All policy changes remain intact and will be fully applied as replication completes. New device registration can resume after incident resolution.
-
monitoring Mar 13, 2026, 05:49 PM UTC
All the portal functions should be back to normal now. The new device registration can resume now.
-
resolved Mar 13, 2026, 05:57 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 26, 2026, 04:00 PM UTC
- Resolved
- Feb 26, 2026, 04:00 PM UTC
- Duration
- —
Timeline · 1 update
-
resolved Feb 26, 2026, 06:12 PM UTC
We have identified and resolved an invalid IP address entry that was causing a subset of devices using the Zoom App & SaaS Template application templates to not egress through their expected static IP addresses. The issue has been corrected. Tenants or Devices on the Zoom App & SaaS Template who have not yet reconnected their devices are advised to do so to ensure proper egress behavior is restored.
Read the full incident report →
- Detected by Pingoru
- Feb 24, 2026, 06:21 PM UTC
- Resolved
- Feb 24, 2026, 09:32 PM UTC
- Duration
- 3h 10m
Affected: Ashburn, VA (Washington DC) USA
Timeline · 4 updates
-
investigating Feb 24, 2026, 06:21 PM UTC
We are currently investigating intermittent connectivity issues affecting the Washington D.C. (IAD) Point of Presence (PoP) on the Secure Global Network (SASE). A subset of users connecting through this region may be experiencing degraded or interrupted connectivity. Our engineering team is actively investigating the root cause.
-
identified Feb 24, 2026, 06:41 PM UTC
We have identified the root cause of the intermittent connectivity issues affecting the Washington D.C. (IAD) Point of Presence (PoP) on the Secure Global Network (SASE). A subset of users connecting through this region may be experiencing degraded or interrupted connectivity, including disruptions to tunnel connections and static IP assignments. Our engineering team is actively working to implement a fix.
-
monitoring Feb 24, 2026, 06:53 PM UTC
A fix has been implemented for the intermittent connectivity issues affecting the Washington D.C. (IAD) Point of Presence (PoP) on the Secure Global Network (SASE). The Secure Global Network (SASE) is operating normally in this region. Devices in the affected region are expected to reconnect shortly if they haven't done so already. We are continuing to monitor the environment to ensure stability.
-
resolved Feb 24, 2026, 09:32 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 13, 2026, 08:13 PM UTC
- Resolved
- Feb 13, 2026, 08:48 PM UTC
- Duration
- 35m
Affected: Todyl.com & Management Portal
Timeline · 3 updates
-
identified Feb 13, 2026, 08:13 PM UTC
The Todyl Management Portal is currently unavailable. Our teams have identified the issue. No other services are impacted. We will post additional updates as soon as possible.
-
monitoring Feb 13, 2026, 08:22 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Feb 13, 2026, 08:48 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 28, 2026, 04:10 PM UTC
- Resolved
- Jan 28, 2026, 06:05 PM UTC
- Duration
- 1h 55m
Affected: SIEM Dashboard & Portal
Timeline · 4 updates
-
investigating Jan 28, 2026, 04:10 PM UTC
We are currently investigating a delay in event searchability within the SIEM platform. Detection rules and case generation remain fully operational and are not affected by this issue. Our engineering team is actively investigating the root cause.
-
identified Jan 28, 2026, 04:34 PM UTC
The issue has been identified and a fix is being implemented.
-
monitoring Jan 28, 2026, 05:56 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Jan 28, 2026, 06:05 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 22, 2026, 06:26 PM UTC
- Resolved
- Jan 22, 2026, 09:52 PM UTC
- Duration
- 3h 26m
Affected: SIEM Dashboard & Portal
Timeline · 2 updates
-
identified Jan 22, 2026, 06:26 PM UTC
We have identified a delay in event searchability within the SIEM platform for Sohpos events. Detection rules and case generation remain fully operational and are not affected by this issue. Our engineering teams are actively working on the resolution.
-
resolved Jan 22, 2026, 09:52 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 21, 2026, 04:53 PM UTC
- Resolved
- Jan 21, 2026, 08:31 PM UTC
- Duration
- 3h 38m
Affected: SIEM Processing & Alerting
Timeline · 3 updates
-
identified Jan 21, 2026, 04:53 PM UTC
We are currently experiencing a temporary event ingestion lag lag which may cause delays in case creation for some tenants. While log ingestion remains fully operational, a subset of detections may experience latency in generating cases. Please be assured that all delayed cases will be fully processed and reviewed as the backlog clears.
-
monitoring Jan 21, 2026, 05:19 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Jan 21, 2026, 08:31 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 15, 2026, 10:41 PM UTC
- Resolved
- Jan 16, 2026, 02:16 AM UTC
- Duration
- 3h 34m
Affected: Singapore, SIN
Timeline · 4 updates
-
investigating Jan 15, 2026, 10:41 PM UTC
We are investigating intermittent connectivity affecting our Singapore Point of Presence.
-
identified Jan 15, 2026, 11:00 PM UTC
The issue has been identified and a fix is being implemented.
-
monitoring Jan 16, 2026, 01:55 AM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Jan 16, 2026, 02:16 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 09, 2026, 04:34 AM UTC
- Resolved
- Jan 08, 2026, 09:30 PM UTC
- Duration
- —
Timeline · 1 update
-
resolved Jan 09, 2026, 04:34 AM UTC
A temporary database replication lag between 21:29 UTC and 22:40 UTC caused case creation delays for some tenants. Log ingestion and detections remained active during this time period and all delayed cases have been fully processed and reviewed.
Read the full incident report →
- Detected by Pingoru
- Jan 05, 2026, 11:58 PM UTC
- Resolved
- Jan 09, 2026, 07:56 PM UTC
- Duration
- 3d 19h
Affected: Singapore, SIN
Timeline · 4 updates
-
identified Jan 05, 2026, 03:03 PM UTC
We have identified packet loss affecting the Singapore(SIN) Point of Presence(PoP). This is due to upstream carrier capacity issues. Our team is engaged with the carrier to provide a long term solution to this issue.
-
monitoring Jan 05, 2026, 11:58 PM UTC
We are continuing to monitor the issue.
-
monitoring Jan 09, 2026, 07:55 PM UTC
This issue has been resolved. More information is available here: https://support.todyl.com/article/singapore-traffic-impact.
-
resolved Jan 09, 2026, 07:56 PM UTC
This issue has been resolved. More information is available here: https://support.todyl.com/article/singapore-traffic-impact.
Read the full incident report →
- Detected by Pingoru
- Jan 02, 2026, 02:53 PM UTC
- Resolved
- Jan 03, 2026, 04:44 AM UTC
- Duration
- 13h 50m
Affected: Singapore, SIN
Timeline · 3 updates
-
identified Jan 02, 2026, 02:53 PM UTC
We have identified an issue with our Singapore(SIN) Point of Presence(PoP), where we are seeing intermittent packet loss. We are working to resolve this issue presently.
-
monitoring Jan 02, 2026, 04:03 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Jan 03, 2026, 04:44 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 30, 2025, 05:09 PM UTC
- Resolved
- Dec 31, 2025, 01:46 PM UTC
- Duration
- 20h 37m
Affected: Singapore, SIN
Timeline · 3 updates
-
identified Dec 30, 2025, 05:09 PM UTC
We have identified intermittent packet loss from a 3rd party provider across certain paths to and from the Singapore Point of Presence creating latency and degraded performance.
-
monitoring Dec 30, 2025, 10:47 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Dec 31, 2025, 01:46 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 22, 2025, 06:16 PM UTC
- Resolved
- Dec 22, 2025, 10:46 PM UTC
- Duration
- 4h 29m
Affected: Todyl.com & Management Portal
Timeline · 4 updates
-
identified Dec 22, 2025, 06:16 PM UTC
We are currently experiencing issues with user logins for trial accounts. Users who have completed registration are unable to sign in to their accounts. We are working to fix remediate this issue. This only impacts trials.
-
identified Dec 22, 2025, 08:44 PM UTC
We have identified the issue and a mitigation is available. We will provide a final update once we are the issue is fully resolved.
-
monitoring Dec 22, 2025, 10:03 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Dec 22, 2025, 10:46 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 17, 2025, 03:57 PM UTC
- Resolved
- Dec 17, 2025, 06:07 PM UTC
- Duration
- 2h 10m
Affected: SIEM Dashboard & Portal
Timeline · 2 updates
-
identified Dec 17, 2025, 03:57 PM UTC
We have identified an issue causing delays in SIEM events being available for search. These events become searchable after a small delay. This only impacts a few types of events. We are working to remediate this issue. What is NOT impacted: * Event ingestion continues normally * Detection rules are functioning as expected * Case management is functioning as expected * Endpoint security remains fully operational
-
resolved Dec 17, 2025, 10:07 PM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 11, 2025, 08:08 PM UTC
- Resolved
- Dec 11, 2025, 10:12 PM UTC
- Duration
- 2h 4m
Affected: Todyl.com & Management Portal
Timeline · 2 updates
-
investigating Dec 11, 2025, 08:08 PM UTC
We are currently investigating an issue preventing some partners from logging into our Support Portal. Our team is working to resolve this as quickly as possible. If you need immediate assistance, please email us directly at [email protected].
-
resolved Dec 11, 2025, 10:12 PM UTC
This incident has been resolved.
Read the full incident report →
