Resolved after 3 hours 32 minutes, affecting Secure Global Network, on March 13, 2026.
All the portal functions should be back to normal now. The new device registration can resume now.
Affected components
Update timeline
- investigating Mar 13, 2026, 02:24 PM UTC
We are currently investigating elevated errors on SGN connectivity. The errors impact SGN connection and new device registration.
- identified Mar 13, 2026, 03:07 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 13, 2026, 03:48 PM UTC
SASE connectivity is not impacted. New agent registration and portal updates are delayed. We will post updates in 30 minutes.
- monitoring Mar 13, 2026, 04:46 PM UTC
A fix has been deployed to address the replication delays affecting policy change propagation, new device registrations, and device connections. These functions are returning to normal operation and we are continuing to monitor the environment to ensure sustained stability. All policy changes remain intact and will be fully applied as replication completes. New device registration can resume after incident resolution.
- monitoring Mar 13, 2026, 05:49 PM UTC
All the portal functions should be back to normal now. The new device registration can resume now.
- resolved Mar 13, 2026, 05:57 PM UTC
This incident has been resolved.
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