Delay in SGN connectivity

Update timeline

1. investigating Mar 13, 2026, 02:24 PM UTC

   We are currently investigating elevated errors on SGN connectivity. The errors impact SGN connection and new device registration.

2. identified Mar 13, 2026, 03:07 PM UTC

   The issue has been identified and a fix is being implemented.

3. identified Mar 13, 2026, 03:48 PM UTC

   SASE connectivity is not impacted. New agent registration and portal updates are delayed. We will post updates in 30 minutes.

4. monitoring Mar 13, 2026, 04:46 PM UTC

   A fix has been deployed to address the replication delays affecting policy change propagation, new device registrations, and device connections. These functions are returning to normal operation and we are continuing to monitor the environment to ensure sustained stability. All policy changes remain intact and will be fully applied as replication completes. New device registration can resume after incident resolution.

5. monitoring Mar 13, 2026, 05:49 PM UTC

   All the portal functions should be back to normal now. The new device registration can resume now.

6. resolved Mar 13, 2026, 05:57 PM UTC

   This incident has been resolved.