Todyl incident

SASE Singapore: Intermittent Packet Loss

Notice Resolved View vendor source →

Todyl experienced a notice incident on January 2, 2026 affecting Singapore, SIN, lasting 13h 50m. The incident has been resolved; the full update timeline is below.

Started
Jan 02, 2026, 02:53 PM UTC
Resolved
Jan 03, 2026, 04:44 AM UTC
Duration
13h 50m
Detected by Pingoru
Jan 02, 2026, 02:53 PM UTC

Affected components

Singapore, SIN

Update timeline

  1. identified Jan 02, 2026, 02:53 PM UTC

    We have identified an issue with our Singapore(SIN) Point of Presence(PoP), where we are seeing intermittent packet loss. We are working to resolve this issue presently.

  2. monitoring Jan 02, 2026, 04:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 03, 2026, 04:44 AM UTC

    This incident has been resolved.