Todyl incident

SASE: Connectivity issues for agents connected to Miami PoP

Minor Resolved View vendor source →

Todyl experienced a minor incident on November 13, 2025 affecting Miami, FL USA, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2025, 04:00 PM UTC
Resolved
Nov 13, 2025, 05:58 PM UTC
Duration
1h 58m
Detected by Pingoru
Nov 13, 2025, 04:00 PM UTC

Affected components

Miami, FL USA

Update timeline

  1. investigating Nov 13, 2025, 04:00 PM UTC

    We are aware of an issue affecting subset of SASE agents connected to Miami PoP. Impacted users may receive "connection refused" or similar message when accessing public websites. Our engineering team is actively investigating and working to identify the root cause.

  2. identified Nov 13, 2025, 04:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 13, 2025, 05:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 13, 2025, 05:58 PM UTC

    This incident has been resolved.