Tithe.ly had 46 outages in the last 2 years totaling 1291h 40m of downtime — averaging 1.9 incidents per month.
There were 46 Tithe.ly outages since June 5, 2024 totaling 1291h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating and have identified an issue where customers using MinistrySafe's background checks are finding slow loading people pages and background check modals.
The speed issue when loading background check and training modals has been resolved!
We’ve identified an issue with Giving that is impacting some users. We’re investigating the root problem right now. We’ll continue to share updates on our progress as we resolve this issue.
We’ve identified the issue causing the problem and are working to fix this as quickly as we can. We’ll share another update shortly.
We’ve identified the issue causing the problem and are working to fix this as quickly as we can. We’ll share another update shortly.
We have implemented a partial fix and have reduced the impact from a major outage to a minor outage. At this time, approximately 10% of customers continue to experience issues. Our team is actively working to finalize a full resolution for all users. We will continue to provide updates as progress is made.
Giving appears to be back up and running. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.
We’re back! Giving should be up and running. Thanks for bearing with us.
We’ve identified an issue with Tithely that is impacting some users. We’re investigating the root problem right now. We’ll continue to share updates on our progress as we resolve this issue.
We’ve identified the issue causing the problem and are working to fix this as quickly as we can. We’ll share another update shortly.
Tithely appears to be back up and running. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.
We’re back! Tithely should be up and running. Thanks for bearing with us.
Multiple customers have reported that their Newsletter Subscriber lists have went down to 0. Their entire list has been moved to an "Unsubscribed" status without member intervention.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating an issue where push notifications are not sending as expected from Church Apps.
There was some database work related to device registrations yesterday. Most likely culprit. Fix may take an hour.
This incident has been resolved. Tested in production and it is fixed.
We’ve identified an issue with Giving that is impacting some users. We’re investigating the root problem right now. We’ll continue to share updates on our progress as we resolve this issue.
We’ve identified the issue causing the problem and are working to fix this as quickly as we can. We’ll share another update shortly.
Giving and People appear to be back up and running. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.
We have confirmed that this issue is fully resolved for our customers experiencing this!
We're aware of an issue where some customers are experiencing troubles when attempting to access their Church Apps Dashboard from the Admin area. We're investigating this currently.
The root problem has been identified and a fix is being implemented
We're happy to report that this issue is fully resolved and Admins should be able to access the Apps area with no issues.
Our teams are aware of an issue where transactions are being skipped in the view of transactions when NOT using a date filter. The current workaround for this is to add a date filter to the Transactions page and all transactions will be visible through page changes.
We’ve identified the issue causing the problem and are working to fix this as quickly as we can. We’ll share another update shortly. The current workaround for this is to add a date filter to the Transactions page and all transactions will be visible through page changes.
Work continues on implementing a fix for this issue. The current workaround for this is to add a date filter to the Transactions page and all transactions will be visible through page changes.
The GIving transactions page appears to be back up and running. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.
We’re back! The Giving Transactions page should be up and running. Thanks for bearing with us.
Our teams are aware of an issue affecting the Giving Dashboard where it is not showing the full results of data. Engineering teams are working to resolve this.
We’ve identified the issue causing the problem and are working to fix this as quickly as we can. We’ll share another update shortly.
The Giving Dashboard appears to be back up and running. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.
This incident has been resolved.
We’ve identified the issue causing the problem and are working to fix this as quickly as we can. We’ll share another update shortly.
Giving App on Android appears to be back up and running. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.
We’re back! Giving App on Android should be up and running. Users can update to version 3.5.3 in the Play Store to get the restored functionality. Thanks for bearing with us.
We are investigating an issue affecting the loading of Tithely Sites.
Our Engineering teams are continuing to investigate this issue and have also engaged AWS Support.
We've implemented a fix and we can see sites loading as expected again. We will continue to monitor this to ensure full resolution
After monitoring this, we can confirm that all sites are loading as expected. Our teams will continue to keep an eye on all systems to ensure no further troubles arise.
We have confirmed an issue preventing Tithely deposits from being sent to Breeze integration customers whose integration is configured on the Deposit schedule. Our team is actively working on a fix. All affected deposits will be automatically re-sent by the integration, requiring no manual action on your end. Please check back here for status updates.
The fix has been implemented and deposits should be sending through the integration again as expected. Please give this 24 hours to sync over again. Manual intervention is not required here. Thanks for staying updated here with us!
We're aware of issues with embedded YouTube videos not playing as expected for Church App customers. This has been confirmed to be an issue that will need to be solved by YouTube and is not specific to the Tithely Church App. In the meantime, we recommend that customers link to their Youtube page in a tab while the embedded view is unavailable. For a guide on managing your tabs, see https://support.tithe.ly/hc/en-us/articles/31791633593879-Managing-the-Tabs-on-Your-App-Dashboard
For additional information- this was related to a significant change in architecture by a service provider. Our teams have made changes to adapt to this new change and all customers using Tithely Church Apps are able to see these embeds work again. For customers that have a custom (Developer) app, our team will need to make further manual updates to the specific app.
Due to an issue occurring with a key system provider, we are noticing errors that are occurring for some customers. This could present as delays in email sends, or potentially errors attempting to process gifts. This is external to Tithely and our Engineering teams are monitoring closely.
Our Engineering teams are continuing to monitor our products and ensure reliability. Our provider is seeing improvement, however they are still reporting issues.
This was solved yesterday afternoon by our System provider.
We’re noticing slow response times with transaction export for some users. We’re investigating the root problem right now. We’ll continue to share updates on our progress as we resolve this issue.
We’re noticing slow response times with transaction exports for some users. We’re investigating the root problem right now. We’ll continue to share updates on our progress as we resolve this issue.
We’ve identified the issue causing the problem and are working to fix this as quickly as we can. We’ll share another update shortly.
Transaction exports appears to be back up and running. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.
We’re back! Transaction exports are up and running. Thanks for bearing with us.
We're aware of an issue affecting the searching of Organizations on the Giving App. Our Engineering teams are investigating. The Giving Form via a browser is working as expected.
We are continuing to investigate issues surrounding organization search in the Giving App. We’re investigating the root problem right now. We’ll share updates on our progress as we resolve this issue.
We’ve identified the issue causing the problem and are working to fix this as quickly as we can. We’ll share another update shortly.
[SERVICE] appears to be back up and running. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.
We’re back! Search within the Giving App is up and running. Thanks for bearing with us.
Our Engineering team has been investigating an issue affecting our UK customers where Gift Aid is not showing on Giving Forms. The cause has been identified and we are working on resolving.
We’ve identified the issue causing the problem impacting our UK customers and are working to fix this as quickly as we can. We’ll share another update shortly.
The Giving Form is appears to be working correctly again for UK customers. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.
We’re back! The Gift Aid toggle on the Giving Form is up and running for our UK customers. Thanks for bearing with us.
Giving is down for most users. We’re investigating the root problem right now. We’ll continue to share updates on our progress as we resolve this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We’ve identified an issue with the Giving Form that is impacting some users attempting to sign up. We’re investigating the root problem right now. We’ll continue to share updates on our progress as we resolve this issue.
We’ve identified the issue causing the problem and are working to fix this as quickly as we can. We’ll share another update shortly.
We are continuing to work on a fix for this issue.
Giving Form sign up appears to be back up and running. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.
We’re back! Giving Form sign up should be up and running. Thanks for bearing with us.
We are currently investigating an issue where the tabs and layout editor pages of the Church Apps admin dashboard are not loading as expected.
We are continuing to investigate the issue. ETA on resolution - 2 hrs.
The issue has been identified and a fix is being implemented.
Issue was caused due to a system outage within Azure - ETA for resolution ~30 minutes.
Continuing cache-removal process. New ETA for resolution - within the hour.
This incident has been resolved. Apps back to 100% operational.
We are currently investigating an issue where users cannot log into Sermonly.
The incident affecting Sermonly access has been resolved!
We’re noticing slower delivery times with SMS/Texting for some users. We’re investigating the root problem right now. We’ll continue to share updates on our progress as we resolve this issue.
SMS/ Texting appears to be back up and running. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.
We’re back! SMS/Texting should be up and running. Thanks for bearing with us.
Our teams are aware of an issue affecting Sermonly and they are working to resolve.
The issue affecting this has been identified.
This has been resolved and Sermonly is loading as expected.
Our Engineering teams are aware of an issue where previous newsletters are being sent out repeatedly. We’re investigating and will provide additional updates.
We have identified the root cause of the issue in which previous newsletters were sent out repeatedly and, have fixed the underlying cause. Thanks for bearing with us.