Tithe.ly incident

Investigating Degraded Performance for transaction exports

Minor Resolved View vendor source →

Tithe.ly experienced a minor incident on October 1, 2025 affecting Admin Experience, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 02:02 PM UTC
Resolved
Oct 01, 2025, 04:26 PM UTC
Duration
2h 24m
Detected by Pingoru
Oct 01, 2025, 02:02 PM UTC

Affected components

Admin Experience

Update timeline

  1. investigating Oct 01, 2025, 02:02 PM UTC

    We’re noticing slow response times with transaction export for some users. We’re investigating the root problem right now. We’ll continue to share updates on our progress as we resolve this issue.

  2. investigating Oct 01, 2025, 02:48 PM UTC

    We’re noticing slow response times with transaction exports for some users. We’re investigating the root problem right now. We’ll continue to share updates on our progress as we resolve this issue.

  3. identified Oct 01, 2025, 03:00 PM UTC

    We’ve identified the issue causing the problem and are working to fix this as quickly as we can. We’ll share another update shortly.

  4. monitoring Oct 01, 2025, 03:50 PM UTC

    Transaction exports appears to be back up and running. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.

  5. resolved Oct 01, 2025, 04:26 PM UTC

    We’re back! Transaction exports are up and running. Thanks for bearing with us.