Tithe.ly incident

UK Customers: Gift Aid not showing on Giving Forms

Minor Resolved View vendor source →

Tithe.ly experienced a minor incident on September 30, 2025 affecting Giving App, Form, Transaction Processing, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2025, 09:57 PM UTC
Resolved
Sep 30, 2025, 11:04 PM UTC
Duration
1h 6m
Detected by Pingoru
Sep 30, 2025, 09:57 PM UTC

Affected components

Giving App, Form, Transaction Processing

Update timeline

  1. investigating Sep 30, 2025, 09:57 PM UTC

    Our Engineering team has been investigating an issue affecting our UK customers where Gift Aid is not showing on Giving Forms. The cause has been identified and we are working on resolving.

  2. identified Sep 30, 2025, 10:25 PM UTC

    We’ve identified the issue causing the problem impacting our UK customers and are working to fix this as quickly as we can. We’ll share another update shortly.

  3. monitoring Sep 30, 2025, 10:48 PM UTC

    The Giving Form is appears to be working correctly again for UK customers. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.

  4. resolved Sep 30, 2025, 11:04 PM UTC

    We’re back! The Gift Aid toggle on the Giving Form is up and running for our UK customers. Thanks for bearing with us.