Tithe.ly incident

Youtube videos are not playing in the Church App

Major Resolved View vendor source →

Tithe.ly experienced a major incident on October 30, 2025 affecting Church Apps, lasting 46d 3h. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2025, 03:13 PM UTC
Resolved
Dec 15, 2025, 06:50 PM UTC
Duration
46d 3h
Detected by Pingoru
Oct 30, 2025, 03:13 PM UTC

Affected components

Church Apps

Update timeline

  1. identified Oct 30, 2025, 03:13 PM UTC

    We're aware of issues with embedded YouTube videos not playing as expected for Church App customers. This has been confirmed to be an issue that will need to be solved by YouTube and is not specific to the Tithely Church App. In the meantime, we recommend that customers link to their Youtube page in a tab while the embedded view is unavailable. For a guide on managing your tabs, see https://support.tithe.ly/hc/en-us/articles/31791633593879-Managing-the-Tabs-on-Your-App-Dashboard

  2. resolved Dec 15, 2025, 06:50 PM UTC

    For additional information- this was related to a significant change in architecture by a service provider. Our teams have made changes to adapt to this new change and all customers using Tithely Church Apps are able to see these embeds work again. For customers that have a custom (Developer) app, our team will need to make further manual updates to the specific app.