- Detected by Pingoru
- Apr 09, 2025, 11:43 AM UTC
- Resolved
- Apr 09, 2025, 12:31 PM UTC
- Duration
- 48m
Affected: Admin Experience
Timeline · 4 updates
-
investigating Apr 09, 2025, 11:43 AM UTC
Our teams are aware of an issue where Limited Access users are receiving an error when attempting to login.
-
investigating Apr 09, 2025, 11:59 AM UTC
Our Engineering team has identified the source of this issue and will be releasing a fix.
-
monitoring Apr 09, 2025, 12:28 PM UTC
A fix for this is being released right now.
-
resolved Apr 09, 2025, 12:31 PM UTC
The issue preventing Limited Access users from accessing their Organization has been fully resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 20, 2025, 07:50 PM UTC
- Resolved
- Mar 20, 2025, 08:10 PM UTC
- Duration
- 20m
Affected: Admin Experience
Timeline · 3 updates
-
investigating Mar 20, 2025, 07:50 PM UTC
We are aware of an issue occuring where Limited Access users are unable to access the Tithely Admin Experience. Our teams are investigating this now.
-
identified Mar 20, 2025, 07:59 PM UTC
We've identified the issue and are releasing a solution now.
-
resolved Mar 20, 2025, 08:10 PM UTC
We're happy to report that this issue is fully resolved and Limited Access Users are able to access as expected.
Read the full incident report →
- Detected by Pingoru
- Mar 04, 2025, 06:43 PM UTC
- Resolved
- Mar 04, 2025, 06:54 PM UTC
- Duration
- 11m
Affected: Sites
Timeline · 3 updates
-
investigating Mar 04, 2025, 06:43 PM UTC
Our team is aware that some logged in Users are experiencing an error when attempting to make an update or change in Tithely Sites.
-
monitoring Mar 04, 2025, 06:49 PM UTC
Our team has identified and resolved the issue causing the errors, however this will take a few minutes for the resolution to fully propagate.
-
resolved Mar 04, 2025, 06:54 PM UTC
We've confirmed that this is now fully resolved and Admins should not be experiencing any errors when updating their site. Please reach out to our Support team if you experience any issues!
Read the full incident report →
- Detected by Pingoru
- Mar 04, 2025, 02:47 AM UTC
- Resolved
- Mar 04, 2025, 03:41 AM UTC
- Duration
- 54m
Affected: Admin Experience
Timeline · 4 updates
-
investigating Mar 04, 2025, 02:47 AM UTC
We are aware of an issue with a subset of accounts where they are missing some menu options. Our team is actively working on this.
-
identified Mar 04, 2025, 02:58 AM UTC
Our teams have identified the source of this and are working on resolving it.
-
monitoring Mar 04, 2025, 03:32 AM UTC
Our Engineering team is releasing a solution for this issue.
-
resolved Mar 04, 2025, 03:41 AM UTC
This is resolved and menu icons should be working as expected now.
Read the full incident report →
- Detected by Pingoru
- Mar 01, 2025, 02:33 AM UTC
- Resolved
- Mar 01, 2025, 08:51 PM UTC
- Duration
- 18h 17m
Affected: Admin ExperienceGiving App, Form, Transaction Processing
Timeline · 3 updates
-
identified Mar 01, 2025, 02:33 AM UTC
Our teams are aware of an issue that is causing delays in the receipt of SMS for verification in certain countries: including UK, Australia, New Zealand. We will continue to monitor and update here.
-
monitoring Mar 01, 2025, 03:02 AM UTC
Our teams have worked to implement a solution and will be monitoring the results
-
resolved Mar 20, 2025, 07:51 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 23, 2025, 03:46 PM UTC
- Resolved
- Jan 23, 2025, 11:37 PM UTC
- Duration
- 7h 50m
Affected: Admin Experience
Timeline · 4 updates
-
investigating Jan 23, 2025, 03:46 PM UTC
We are currently investigating bank deposits missing visibility from the user interface.
-
investigating Jan 23, 2025, 05:10 PM UTC
We are continuing to investigate this issue.
-
identified Jan 23, 2025, 07:01 PM UTC
We have identified the issue and are currently working towards resolving.
-
resolved Jan 23, 2025, 11:37 PM UTC
Earlier this afternoon our Engineering team was able to fully resolve this and ensure all deposits are loading as expected.
Read the full incident report →
- Detected by Pingoru
- Jan 21, 2025, 10:00 PM UTC
- Resolved
- Jan 21, 2025, 10:41 PM UTC
- Duration
- 41m
Affected: Admin ExperienceTransaction Reporting
Timeline · 3 updates
-
investigating Jan 21, 2025, 10:00 PM UTC
We are aware of an issue that is preventing the generation of tax statements. Our Engineering team is aware and working to resolve this.
-
identified Jan 21, 2025, 10:11 PM UTC
We've identified the issue and are deploying a fix.
-
resolved Jan 21, 2025, 10:41 PM UTC
Our team has resolved the trouble with tax statements and we've confirmed that it's generating as expected now. Thank you for your patience!
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2024, 12:00 PM UTC
- Resolved
- Nov 18, 2024, 01:35 PM UTC
- Duration
- 1h 35m
Affected: Giving App, Form, Transaction Processing
Timeline · 3 updates
-
identified Nov 18, 2024, 12:00 PM UTC
Our teams are aware of an issue affecting the sending of receipts for donations. The root issue has been solved, however it will take several hours for all receipts to be processed. This has NOT affected any processing of donations, only the sending of receipts.
-
monitoring Nov 18, 2024, 01:13 PM UTC
We are seeing that the majority of receipts have been sent and we are nearly caught up, however we'll keep monitoring for a bit longer.
-
resolved Nov 18, 2024, 01:35 PM UTC
We're happy to report that all receipts are caught up, and they are sending through as expected.
Read the full incident report →
- Detected by Pingoru
- Nov 14, 2024, 02:33 PM UTC
- Resolved
- Nov 14, 2024, 08:04 PM UTC
- Duration
- 5h 30m
Affected: Admin ExperienceTransaction Reporting
Timeline · 4 updates
-
investigating Nov 14, 2024, 02:33 PM UTC
We are aware of an issue where some customers are not correctly seeing their Bank Deposits in the Admin experience. This is NOT affecting the actual bank deposits, simply the visibility. We're investigating and will update here soon.
-
identified Nov 14, 2024, 03:02 PM UTC
We have identified the cause of the issue and are working on the resolution now.
-
identified Nov 14, 2024, 05:07 PM UTC
Our team continues to work on this and is in the final steps of testing the solution prior to deploying.
-
resolved Nov 14, 2024, 08:04 PM UTC
Our team has resolved the troubles with the viewing of these bank deposits. Apologies for the troubles here and thank you for allowing us to serve you.
Read the full incident report →
Critical October 23, 2024 - Detected by Pingoru
- Oct 23, 2024, 03:43 PM UTC
- Resolved
- Oct 23, 2024, 05:18 PM UTC
- Duration
- 1h 34m
Affected: Media
Timeline · 4 updates
-
investigating Oct 23, 2024, 03:43 PM UTC
We are aware of issues affecting the usage of Media images. Our team is working on a resolution now and we will provide an update soon.
-
identified Oct 23, 2024, 03:56 PM UTC
Our team is aware of the probem and working to implement the solution now.
-
identified Oct 23, 2024, 04:29 PM UTC
Our teams have resolved some elements of this issue and are still hard at work to fully resolve this.
-
resolved Oct 23, 2024, 05:18 PM UTC
Our team has solved the issue affecting images sourced by Media.
Read the full incident report →
- Detected by Pingoru
- Sep 04, 2024, 09:25 PM UTC
- Resolved
- Sep 05, 2024, 02:15 AM UTC
- Duration
- 4h 49m
Affected: Admin ExperiencePeople
Timeline · 3 updates
-
investigating Sep 04, 2024, 09:25 PM UTC
We are aware of an issue where some Admin pages and tasks are being delayed. Our Engineering team have been engaged and working on this already. This is also affecting some emails such as password resets.
-
monitoring Sep 04, 2024, 10:21 PM UTC
Our team has solved the issue causing the problems. We do anticipate that it will take a bit longer to allow pending emails to be sent successfully.
-
resolved Sep 05, 2024, 02:15 AM UTC
Our teams have been monitoring and can confirm that everything is has been functioning as expected with our implemented fix.
Read the full incident report →
- Detected by Pingoru
- Aug 29, 2024, 06:44 PM UTC
- Resolved
- Aug 29, 2024, 07:40 PM UTC
- Duration
- 55m
Affected: Church Apps
Timeline · 3 updates
-
investigating Aug 29, 2024, 06:44 PM UTC
We are aware of an issue that is causing an error to appear when editing App Pages.
-
identified Aug 29, 2024, 07:30 PM UTC
We've identified this issue and are working on implementing a fix.
-
resolved Aug 29, 2024, 07:40 PM UTC
The issue affecting the editing of pages has been solved by our Engineering team!
Read the full incident report →
- Detected by Pingoru
- Aug 15, 2024, 06:49 PM UTC
- Resolved
- Aug 15, 2024, 09:50 PM UTC
- Duration
- 3h 1m
Affected: Giving App, Form, Transaction Processing
Timeline · 3 updates
-
investigating Aug 15, 2024, 06:49 PM UTC
Our Engineering teams are actively working on an issue that is affecting donations through the Giving App. This is NOT affecting donations through text giving, or the Giving Form (mobile or desktop).
-
monitoring Aug 15, 2024, 06:59 PM UTC
This issue has been identified as error with a downstream provider, and we are seeing improvement to processing via the Giving App.
-
resolved Aug 15, 2024, 09:50 PM UTC
Our team has confirmed that this has been fully resolved. Our provider reported that things were working as expected as of 12:08pm PDT and our monitoring supports this resolution.
Read the full incident report →
- Detected by Pingoru
- Aug 13, 2024, 07:02 PM UTC
- Resolved
- Aug 14, 2024, 12:06 AM UTC
- Duration
- 5h 4m
Affected: Giving App, Form, Transaction Processing
Timeline · 3 updates
-
investigating Aug 13, 2024, 07:02 PM UTC
Our teams are aware of troubles where some donors are unable to login to the Giving Form when embedded onto a website and using Google Chrome. This appears to be related to a change in Chrome, however we are currently investigating. Logging in through Safari, Firefox, or a linked Giving Form is working as expected and is a current workaround.
-
identified Aug 13, 2024, 10:10 PM UTC
Our Engineering team has created a fix that is being tested.
-
resolved Aug 14, 2024, 12:06 AM UTC
We have fully resolved the troubles with signing in on Chrome. With recent changes to Chrome's behavior we have updated this to respond similar to Safari in that Giving Forms will open on a new tab within the browser.
Read the full incident report →
- Detected by Pingoru
- Aug 02, 2024, 02:05 PM UTC
- Resolved
- Aug 02, 2024, 08:40 PM UTC
- Duration
- 6h 34m
Affected: Giving App, Form, Transaction Processing
Timeline · 3 updates
-
investigating Aug 02, 2024, 02:05 PM UTC
We are aware of an issue preventing the logging in to an embedded Giving Form through Chrome. Using a linked form or donating without logging in is worked as expected.
-
identified Aug 02, 2024, 02:25 PM UTC
We have identified the problem and are working to implement a solve.
-
resolved Aug 02, 2024, 08:40 PM UTC
As we were embarking on the weekend, our teams spent extra time ensuring this was fully solved and fully testing various elements to ensure things will be working as expected for all customers. As always- we will be monitoring and responding if any troubles arise.
Read the full incident report →
- Detected by Pingoru
- Jul 30, 2024, 04:50 PM UTC
- Resolved
- Aug 01, 2024, 03:04 PM UTC
- Duration
- 1d 22h
Affected: Admin Experience
Timeline · 4 updates
-
investigating Jul 30, 2024, 04:50 PM UTC
Our teams are working on an issue affecting the Admin Experience where delays are seen with some emails, and other actions within Tithely. We will update as we have additional information to share.
-
identified Jul 30, 2024, 06:16 PM UTC
Our teams are continuing to monitor things and work to fully solve this.
-
identified Jul 31, 2024, 11:21 AM UTC
Our Engineering team has continued to work to fully resolve this. We will provide another update as soon as we are able.
-
resolved Aug 01, 2024, 03:04 PM UTC
Our team was able to solve this yesterday and things are fully returned to normal!
Read the full incident report →
- Detected by Pingoru
- Jul 04, 2024, 01:26 PM UTC
- Resolved
- Jul 04, 2024, 02:25 PM UTC
- Duration
- 59m
Affected: Giving App, Form, Transaction Processing
Timeline · 3 updates
-
investigating Jul 04, 2024, 01:26 PM UTC
We are aware of an issue with Elvanto form registrations using the Tithely Payment Gateway and we are investigating.
-
identified Jul 04, 2024, 02:00 PM UTC
The issue has been identified and we are implementing a solution right now.
-
resolved Jul 04, 2024, 02:25 PM UTC
Our Engineering team has fully resolved the troubles and we are seeing that registrations using the Tithely Payment Gateway are working as expected.
Read the full incident report →
- Detected by Pingoru
- Jun 24, 2024, 04:38 PM UTC
- Resolved
- Jun 24, 2024, 05:50 PM UTC
- Duration
- 1h 12m
Affected: Admin ExperienceChurch Apps
Timeline · 3 updates
-
investigating Jun 24, 2024, 04:38 PM UTC
We are aware of an issue that is affecting Church Apps where changes made within the App Dashboard (including sermon notes) are not showing in the Church App. Our Engineers are working on this right now.
-
monitoring Jun 24, 2024, 05:35 PM UTC
We have implemented a fix and are expecting this to solve the issue.
-
resolved Jun 24, 2024, 05:50 PM UTC
We have confirmed things are working as expected now. Thank you for your patience!
Read the full incident report →
- Detected by Pingoru
- Jun 21, 2024, 04:54 PM UTC
- Resolved
- Jun 21, 2024, 06:17 PM UTC
- Duration
- 1h 23m
Affected: Admin ExperienceGiving App, Form, Transaction ProcessingChurch AppsMedia
Timeline · 2 updates
-
investigating Jun 21, 2024, 04:54 PM UTC
We are aware of an issue where Church Logos are not showing on the Giving pages (Giving App, Giving Form), some images on Church Apps, and issues affecting the uploading of files in This is related to an issue where there are troubles affecting the uploading of files in Tithely Media.
-
resolved Jun 21, 2024, 06:17 PM UTC
We’re happy to report that things are loading as expected and this is now fully resolved!
Read the full incident report →
- Detected by Pingoru
- Jun 06, 2024, 07:24 PM UTC
- Resolved
- Jun 06, 2024, 07:29 PM UTC
- Duration
- 4m
Affected: Admin Experience
Timeline · 2 updates
-
investigating Jun 06, 2024, 07:24 PM UTC
We are investigating an issue with accessing the Church App from within the Tithely Admin Dashboard.
-
resolved Jun 06, 2024, 07:29 PM UTC
This has been resolved by our Engineering team.
Read the full incident report →
- Detected by Pingoru
- Jun 05, 2024, 04:25 PM UTC
- Resolved
- Jun 07, 2024, 10:55 PM UTC
- Duration
- 2d 6h
Affected: QuickBooks
Timeline · 3 updates
-
investigating Jun 05, 2024, 04:25 PM UTC
We are currently aware of an issue affecting the Quickbooks Integration where for some customers there is a delay in transaction sending. Our team is working on this right now and there are no actions needed from customers.
-
identified Jun 06, 2024, 07:25 PM UTC
Our team has identified the source of the issue and they are working on a solution.
-
resolved Jun 07, 2024, 10:55 PM UTC
The issue with Quickbooks delays has been resolved by our Engineering team. If you have experienced delays to this issue, please login to your account, access your Quickbooks Integration and ensure that all settings are correct. Our team will be sending anyone affected by this an additional email next week.
Read the full incident report →
