Tithe.ly incident

Church Apps Tabs and Layout Editor pages in Admin Dashboard are not loading

Major Resolved View vendor source →

Tithe.ly experienced a major incident on August 26, 2025 affecting Church Apps, lasting 3h 39m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2025, 04:25 PM UTC
Resolved
Aug 26, 2025, 08:05 PM UTC
Duration
3h 39m
Detected by Pingoru
Aug 26, 2025, 04:25 PM UTC

Affected components

Church Apps

Update timeline

  1. investigating Aug 26, 2025, 04:25 PM UTC

    We are currently investigating an issue where the tabs and layout editor pages of the Church Apps admin dashboard are not loading as expected.

  2. investigating Aug 26, 2025, 04:57 PM UTC

    We are continuing to investigate the issue. ETA on resolution - 2 hrs.

  3. identified Aug 26, 2025, 05:49 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Aug 26, 2025, 06:27 PM UTC

    Issue was caused due to a system outage within Azure - ETA for resolution ~30 minutes.

  5. identified Aug 26, 2025, 07:18 PM UTC

    Continuing cache-removal process. New ETA for resolution - within the hour.

  6. resolved Aug 26, 2025, 08:05 PM UTC

    This incident has been resolved. Apps back to 100% operational.