Tithe.ly incident

Giving App: Issues searching for Organizations

Minor Resolved View vendor source →

Tithe.ly experienced a minor incident on October 1, 2025 affecting Giving App, Form, Transaction Processing, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 11:43 AM UTC
Resolved
Oct 01, 2025, 02:00 PM UTC
Duration
2h 17m
Detected by Pingoru
Oct 01, 2025, 11:43 AM UTC

Affected components

Giving App, Form, Transaction Processing

Update timeline

  1. investigating Oct 01, 2025, 11:43 AM UTC

    We're aware of an issue affecting the searching of Organizations on the Giving App. Our Engineering teams are investigating. The Giving Form via a browser is working as expected.

  2. investigating Oct 01, 2025, 01:00 PM UTC

    We are continuing to investigate issues surrounding organization search in the Giving App. We’re investigating the root problem right now. We’ll share updates on our progress as we resolve this issue.

  3. identified Oct 01, 2025, 01:22 PM UTC

    We’ve identified the issue causing the problem and are working to fix this as quickly as we can. We’ll share another update shortly.

  4. monitoring Oct 01, 2025, 01:43 PM UTC

    [SERVICE] appears to be back up and running. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.

  5. resolved Oct 01, 2025, 02:00 PM UTC

    We’re back! Search within the Giving App is up and running. Thanks for bearing with us.